# News: Notice of failure of some analytics APIs (Partially resolved)

Notice of failure of some analytics APIs (Partially resolved)

These problems occurred in the Messaging API, but it has been partially resolved. We apologize for any inconvenience caused to our customers.

# Date and time of outage

Issue 1: July 21, 2020 around 7:00 - 17:00 (GMT+9)

Issue 2: July 16, 2020 onwards (GMT+9)

# Situation

# (Resolved) Issue 1

When premium and verified account users called the Get number of followers API endpoint, the endpoint returned an incorrect number of followers for July 21, 2020.

This issue is now resolved and you can get the correct number for July 21, 2020.

# (Limitation) Issue 2

Some LINE Official Accounts (less than 0.5%) that used the Get number of followers API endpoint from July 16, 2020 to July 20, 2020 may have gotten incorrect numbers returned for followers, targetedReaches, and blocks.

The affected LINE Official Accounts may have had these issues:

  • If you added friends during this period, they aren't added to the total amount of friends.

  • The number of followers during this period is returned with less than the actual value.

For issue 2, the correct value can't be restored.

Note

Neither issue has any effect on the total message delivery count.

We will continue to improve the quality of the services we provide to our developers and we greatly appreciate your understanding.