News: Articles for #Outage report

  • 2019/07/18

    Notice about service outage for LINE Login (resolved)

    We want to inform you about a service outage regarding LINE Login. The issue has now been resolved. We apologize for any inconvenience this may have caused.

    Date and time of outage

    Date: July 18, 2019 Time: 9:38–10:40 JST (GMT+9)

    Cause

    Issue with our servers.

    Details

    LINE Login returned http error codes with the pattern 5xx (500, 501, etc.) for some requests. As a result, LINE Login was unavailable in the following applications:

    • Web application
    • Desktop app

    LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

  • 2019/06/18

    Notice of problems with migration of LINE official accounts (resolved)

    We encountered problems during the planned migration of accounts from the deprecated Developer Trial plan to the new free plan, which started on June 11, 2019. The problems have now been resolved. We sincerely apologize for the inconvenience this caused.

    Date and time of outage

    From: June 11, 2019
    Until: June 18, 2019 14:33 JST(GMT+9)

    Cause

    In Japan and Thailand, accounts that were migrated from the old Developer Trial plan to the new free plan incorrectly retained their old limit on number of friends (50).

    Details

    When a user tried to befriend an account that had reached the limit of 50 friends, this error was displayed:

    Sorry, the account you are trying to add cannot accept any more friends.

    We have now removed the limit on the number of friends.

    LINE will continue improve the quality of its services to prevent future outages. Thank you for your understanding.

  • 2019/06/17

    Notice about service outage for LINE Login (resolved)

    We'd like to inform you about a service outage regarding LINE Login. The issue has now been resolved. We apologize for any inconvenience that this may have caused.

    Date and time of outage

    Date: June 17, 2019 Time: 11:41–13:01 JST (GMT+9)

    Cause

    Issue with our servers.

    Details

    LINE Login returned error code "400 Bad Request" when some users attempted to log in.

    LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

  • 2019/06/14

    Notice about service outage for the Messaging API (resolved)

    We'd like to inform you about a service outage regarding the Messaging API. The issue has now been resolved. We apologize for any inconvenience that this may have caused.

    Date and time of outage

    Date: June 14, 2019 Time: 10:35–12:19 JST (GMT+9)

    Cause

    Issue with our servers.

    Affected services

    All Messaging API endpoints (https://api.line.me/v2/bot/*).

    Details

    The API returned status code 500 for some requests.

    LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

  • 2019/06/05

    Notice about service outage for the Messaging API (resolved)

    We'd like to inform you about a service outage regarding the LINE Developers site. The issue has now been resolved. We apologize for any inconvenience that this may have caused.

    Date and time of outage

    Date: June 5, 2019 Time: 14:41–15:05 JST (GMT+9)

    (Most errors were solved by 14:55.)

    Cause

    Issue with our servers.

    Affected services

    All Messaging API endpoints (https://api.line.me/v2/bot/*) and webhook.

    Details

    The API returned status code 403 or 500 error for some requests. Also, webhook events were not successfully sent.

    We will continue to improve the quality of our services. Thank you for your understanding.

  • 2019/04/04

    Notice about service outage for LINE Developers site (resolved)

    We'd like to inform you about a service outage regarding the LINE Developers site. The issue has now been resolved but we sincerely apologize for any inconvenience that this may have caused.

    Date and time of outage

    Date: April 4, 2019 Time: 14:00 ~ 15:00 JST (GMT+9)

    Cause of the outage

    Issue with our servers.

    Details

    During the date and time stated above, users could not access the LINE Developers site and the LINE Developers console.

    We will continue to improve the quality of the services we provide to our developers and we greatly appreciate your understanding.

  • 2019/03/01

    Notice about service outage for LINE Login and the Social API (resolved)

    We'd like to inform you about a service outage regarding LINE Login and the Social API. The issue has now been resolved but we sincerely apologize for any inconvenience that this may have caused.

    Date and time of outage

    Date: February 26, 2019

    Time: 6:46–7:16 JST (GMT+9)

    Cause of the outage

    Issue with our servers.

    Details

    HTTP status code 500 was sometimes returned when requests were sent to the LINE Login and Social APIs.

    We will continue to improve the quality of the services we provide to our developers and we greatly appreciate your understanding.

  • 2019/02/26

    Notice about service outage for Messaging API (resolved)

    We'd like to inform you about a service outage regarding the Messaging API. The issue has now been resolved but we sincerely apologize for any inconvenience that this may have caused.

    Date and time of outage

    • Date: February 26, 2019
    • Time: Approximately 11:15-13:00 (GMT+9)

    Cause of the outage

    Issue with our servers.

    Details

    HTTP status code 500 was sometimes returned when the following API endpoints were accessed:

    • Get content API: https://api.line.me/v2/bot/message/{messageId}/content
    • Rich menu API: https://api.line.me/v2/bot/richmenu/*

    We will continue to improve the quality of the services we provide to our developers and we greatly appreciate your understanding.

  • 2019/02/25

    Notice about service outage for the Messaging API (resolved)

    We'd like to inform you about a service outage regarding the Messaging API. The issue has now been resolved but we sincerely apologize for any inconvenience that this may have caused.

    Date and time of outage

    • Date: February 20, 2019
    • Time: Approximately 18:45-19:02 and 19:10-19:26 (GMT+9)

    Cause of the outage

    Issue with our servers.

    Details

    The Messaging API experienced errors with error code 403 or 500 during the outage.

    We will continue to improve the quality of the services we provide to our developers and we greatly appreciate your understanding.

  • 2019/01/15

    Notice about service outage for the Messaging API (resolved)

    We'd like to inform you about a service outage regarding the Messaging API. The issue has now been resolved but we sincerely apologize for any inconvenience that this may have caused.

    Date and time of outage

    • Date: January 12, 2019
    • Time: 16:59-18:30 (GMT+9)

    Cause of the outage

    Issue with our servers.

    Details

    The Messaging API experienced errors with status code 5xx for approximately one minute around 17:00 on January 12, 2019. Also, webhook events were not successfully sent until 18:30 on the same day.

    We will continue to improve the quality of the services we provide to our developers and we greatly appreciate your understanding.