News: Articles for #Outage Report

2023/03/07

[Resolved] Notice about service outage for the Home tab in the LINE app

We'd like to inform you about a service outage regarding the Home tab in the LINE app. The issue has now been resolved. We sincerely apologize for any inconvenience that this may have caused.

# Period of the outage

February 13, 2023 - February 20, 2023 (UTC+9)

# Cause of the outage

An issue in our internal service management system.

# Impact

Some users who have added services to the "Pinned services" on the Home tab of the LINE app.

# Details

On the Home tab of the LINE app, there was an issue that caused services to be unpinned if the user had added the services to the "Pinned services". This issue has been resolved.

Once the services have been unpinned due to this outage, they won't be restored automatically. To re-add the services, the user must manually add the services to the "Pinned services". Users affected by this issue will be notified individually via service messages.

We'll continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report LINE MINI App

2023/03/02

[Resolved] Notice about service outage for the LINE Platform

We'd like to inform you about a service outage regarding the LINE Platform. The issue has now been resolved. We sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

March 2, 2023 around 9:10 - around 10:10 (UTC+9)

# Cause of the outage

Server failure

# Impact

LINE Login
LIFF/LINE MINI App

# Details

These are the main impacts per product:

LINE Login
LIFF/LINE MINI App

# LINE Login

There were instances where the following login methods using the LINE app didn't work per usual:

QR code login
Login using the LINE SDK

# LIFF/LINE MINI App

There were instances where LIFF/LINE MINI App couldn't be used per usual.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report LINE Platform LINE Login LIFF LINE MINI App

2023/03/01

[Resolved] Notice about service outage for the LINE Developers Console

We'd like to inform you about a service outage regarding the LINE Developers Console. The issue has now been resolved. We sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

November 16, 2022 around 11:16 - February 28, 2023 around 19:37 (UTC+9)

# Cause of the outage

Server failure

# Impact

LINE Developers Console

# Details

When developers who met all of the following conditions accessed the LINE Developers Console, the corresponding channels weren't displayed and developers couldn't reach the channel settings screen.

Originally had Admin or Member role for the provider
The provider role was removed between October 19, 2021 and July 13, 2022
Had Admin, Member, or Tester roles for the corresponding channels under the provider

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

LINE Developers Console Outage Report

2022/11/29

[Resolved] Notice about service outages for the Home tab of the LINE app

We'd like to inform you about the following two service outages regarding the Home tab of the LINE app. These issues have now been resolved. We sincerely apologize for any inconvenience that this may have caused.

An issue with some of the "Pinned services" being removed
An issue with "Pinned services" being changed to default settings

Details of each outage are as follows.

# 1. An issue with some of the "Pinned services" being removed

# Period of the outage

May 21, 2020 - October 16, 2022 JST (GMT+9)

# Cause of the outage

An issue with LINE for iOS from 10.8.0 to 12.17.0.

# Impact

There was a problem with some users who met all of these conditions:

A user uses LINE for iOS.
A user uses LINE version from 10.8.0 to 12.17.0.
A user has added services to the "Pinned services" of the LINE Home tab.

# Details

In the Home tab of LINE for iOS version 10.8.0 or later, the "Pinned services" weren't updated correctly and the services were unpinned when it failed to retrieve the data from the service list. This issue has been resolved in LINE for iOS version 12.17.1 or later, which has been available since October 17, 2022.

# 2. An issue with "Pinned services" being changed to default settings

# Period of the outage

LINE for iOS: May 19, 2022 - November 1, 2022 JST (GMT+9)
LINE for Android: October 3, 2022 - October 24, 2022 JST (GMT+9)

# Cause of the outage

An issue with LINE for iOS from 12.7.0 to 12.17.1.
An issue with LINE for Android from 12.16.0 to 12.17.2.

# Impact

There was a problem with some users who met all of these conditions:

A user uses LINE for iOS or LINE for Android.
A user uses LINE for iOS version from 12.7.0 to 12.17.1 or LINE for Android version from 12.16.0 to 12.17.2.
A user has added services to the "Pinned services" of the LINE Home tab.

# Details

In the Home tab of LINE for iOS version 12.7.0 or later or LINE for Android version 12.16.0 or later, when logging in again to reinstall the LINE app or transfer the account, the pinned services were changed to the default settings. On LINE for iOS, this issue only occurred when there was an error in the process of retrieving the "Pinned services" settings when logging in.

This issue has been resolved in LINE for iOS version 12.18.0 or later, which has been available since November 2, 2022, for LINE for iOS and since October 25, 2022, for LINE for Android.

# Notes

Once the services have been unpinned or changed due to these outages, they won't be restored automatically. To re-add the services, the user must manually add the services to the "Pinned services". Users affected by these issues will be notified individually via service messages.

We'll continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report LINE MINI App

2022/10/19

[Resolved/Updated] Notice about service outage for the LINE Platform

Updated on October 20, 2022

We've updated the details of Messaging API.

Updated on October 19, 2022 17:10

We've updated the Date and time of outage and Impact.

We'd like to inform you about a service outage regarding the LINE Platform. The issue has now been resolved.

We sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

October 19, 2022 around 12:00 - around 16:18 JST (GMT+9)

# Cause of the outage

Server failure

# Impact

Messaging API
LINE MINI App

# Details

These are the main impacts per product:

Messaging API
LINE MINI App

# Messaging API

During the stated date and time, the following problem occurred:

Some requests to the following endpoints weren't processed properly, resulting in errors with status code 5xx.
Messages may not have been actually sent in some requests to the endpoints that succeeded and returned a status code 200 when making a request to the following endpoints.

Due to this outage, the messages that weren't properly sent even if the API requests succeeded, won't be counted as the LINE Official Account usage fees and the "number of sent messages" that can be confirmed in some way such as the Get number of sent push messages endpoint.

# Retrying a failed API request

In some APIs, you can safely retry a request while preventing the same request from being accepted in duplicate by using a retry key (X-Line-Retry-Key) when an error with status code 5xx occurs or when the request times out.

For more information, see Retrying a failed API request and APIs for which retry keys are available in the LIFF documentation.

# LINE MINI App

Some requests to the following endpoint weren't processed properly.
- Sending service messages

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report Messaging API Options for corporate customers LINE MINI App

2022/10/17

[Resolved] Notice about service outage for LINE Platform

We'd like to inform you about a service outage regarding the LINE Platform. The issue has now been resolved.

We sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

October 16, 2022 around 17:47 - around 18:07 JST (GMT+9)

# Cause of the outage

Server failure

# Impact

Messaging API
LINE MINI App

# Details

These are the main impacts per product:

Messaging API
LINE MINI App

# Messaging API

During the stated date and time, the following problem occurred:

Some requests to the following endpoint weren't processed properly, resulting in errors with status code 5xx.
Messages may not have been actually sent in some requests to the endpoints that succeeded and returned a status code 200 when making a request to the following endpoints.

Due to this outage, the messages that weren't properly sent even if the API requests succeeded, won't be counted as the LINE Official Account usage fees and the "number of sent messages" that can be confirmed in some way such as the Get number of sent push messages endpoint.

# Retrying a failed API request

In some APIs, you can safely retry a request while preventing the same request from being accepted in duplicate by using a retry key (X-Line-Retry-Key) when an error with status code 5xx occurs or when the request times out.

For more information, see Retrying a failed API request and APIs for which retry keys are available in the LIFF documentation.

# LINE MINI App

Some requests to the following endpoint weren't processed properly, resulting in errors with status code 5xx.
- Sending service messages

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report Messaging API Options for corporate customers LINE MINI App

2022/10/11

[Resolved] Notice about service outage for the LINE Platform

We'd like to inform you about a service outage regarding the LINE Platform. The issue has now been resolved. We sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

October 8, 2022 around 5:51 - 6:45 JST (GMT+9)

# Cause of the outage

Server failure

# Impact

Messaging API
LINE Login
LIFF/LINE MINI App
LINE Developers Console

# Details

These are the main impacts per product:

Messaging API
LINE Login
LIFF/LINE MINI App
LINE Developers Console

# Messaging API

Some requests weren't processed properly, resulting in errors with status code 5xx.
There were instances where sending webhook events was delayed or didn't work properly.
Rich menus may not have been actually linked or unlinked to users in some requests to the endpoints that succeeded and returned a status code 202 when making a request to the following endpoints.
- Link rich menu to multiple users
- Unlink rich menus from multiple users
Messages may not have been actually sent in some requests to the endpoints that succeeded and returned a status code 200 when making a request to the following endpoints.
- Send push message
- Send reply message

Due to this outage, the messages that weren't properly sent even if the API requests succeeded, won't be counted as the LINE Official Account usage fees and the "number of sent messages" that can be confirmed in some way such as the Get number of sent push messages endpoint.

# LINE Login

There were instances where LINE Login didn't work per usual.

# LIFF/LINE MINI App

There were instances where LIFF/LINE MINI App couldn't be used per usual.

# LINE Developers Console

There were instances where some features of the LINE Developers Console couldn't be used per usual.

When an outage occurs, we post a preliminary report on the LINE API Status. For more information, see the news from April 5, 2021, LINE API Status site for checking service availability opened.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report LINE Platform Messaging API LINE Login LIFF LINE MINI App

2022/10/04

[Resolved] Notice about service outage for the Home tab of LINE for iOS

We'd like to inform you about a service outage regarding the Home tab of LINE for iOS. The issue has now been resolved. We sincerely apologize for any inconvenience that this may have caused.

# Period of the outage

May 21, 2020 - September 7, 2022 JST (GMT+9)

# Cause of the outage

An issue with LINE for iOS from 10.8.0 to 12.14.0.

# Impact

There was a problem with some users who met all of these conditions:

A user uses LINE for iOS.
A user uses LINE version from 10.8.0 to 12.14.0.
A user has added services to the "Pinned services" of the LINE Home tab.

# Details

In the LINE Home tab, there was an issue that caused services to be unpinned if the user had added the services to the "Pinned services". This issue has been resolved in LINE for iOS version 12.14.1 or later, which has been available since September 7, 2022.

Once the services have been unpinned due to this outage, they won't be re-pinned automatically. If the user wants to re-add the services, the user must manually add the service to the "Pinned services". Users affected by this issue will be notified individually via service messages.

We'll continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report LINE MINI App

2022/09/22

[Resolved] Notice about service outage for the LINE MINI App in Taiwan

We'd like to inform you about a service outage regarding the LINE MINI App. The issue has now been resolved. We sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

September 15, 2022 around 12:05 - September 20, 2022 around 21:44 JST (GMT+9)

# Impact

Sending service messages

# Details

If you tried to send a service message using a "Traditional Chinese" service message template, the request wasn't processed properly, resulting in a Not allowed template error with status code 403.

We'll continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report LINE MINI App

2022/07/28

[Resolved] Notice about service outage for the Messaging API

We'd like to inform you about a service outage regarding the Messaging API. The issue has now been resolved.

We sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

July 28, 2022 around 5:29 - around 5:49 JST (GMT+9)

# Cause of the outage

Server failure

# Impact

Send reply message
Send push message
Send multicast message
Send narrowcast message
Send broadcast message
Send LINE notification message (Options for corporate customers)
Mark messages from users as read (Options for corporate customers)
Get a list of users who added your LINE Official Account as a friend
Get content

# Details

During the stated date and time, the following problem occurred:

Some requests weren't processed properly, resulting in errors with status code 5xx.
Messages may not have been actually sent in some requests that succeeded and returned a status code 200 when making a request to the above endpoints.

Due to this outage, the messages that weren't properly sent even if the API requests succeeded, won't be counted as the LINE Official Account usage fees and the "number of sent messages" that can be confirmed in some way such as the Get number of sent push messages endpoint.

# Retrying a failed API request

In some APIs, you can safely retry a request while preventing the same request from being accepted in duplicate by using a retry key (X-Line-Retry-Key) when an error with status code 5xx occurs or when the request times out.

For more information, see Retrying a failed API request and APIs for which retry keys are available in the LIFF documentation.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report Messaging API Options for corporate customers

2022/06/17

[Resolved] Notice about service outage for the LINE MINI App

We'd like to inform you about a service outage regarding the LINE MINI App. The issue has now been resolved. We sincerely apologize for any inconvenience that this may have caused.

# Period of outage

May 11, 2022 - May 18, 2022 JST (GMT+9)

# Impact

There was a problem with some users who met all of these conditions:

A user was using LINE for Android.
A user was using LINE version 12.7.0.
A user had added LINE MINI Apps to the "Pinned services" of the LINE Home tab.

# Details

In the LINE Home tab, there was an issue that caused LINE MINI Apps to be unpinned if the user had added the LINE MINI Apps to the "Pinned services". This issue has been resolved in the LINE for Android version 12.7.1 or later, which has been available since May 18, 2022.

In order to re-pin the LINE MINI Apps that have been unpinned, the user needs to re-add the LINE MINI Apps to the "Pinned services". Users affected by this issue will be notified individually via service messages.

We'll continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report LINE MINI App

2022/04/01

[Resolved] Notice about service outage for the Messaging API

We'd like to inform you about a service outage regarding the Messaging API. The issue has now been resolved. We sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

March 30, 2022 around 14:47 - around 20:51 JST (GMT+9)

# Cause of the outage

Server failure

# Impact

Get bot info

# Details

If developers hasn't set a profile image for the bot, the profile image URL (pictureUrl) is not included in the response when you're using the target endpoint.

However, during the stated date and time, when you get a bot's basic information at the target endpoint, even if developers haven't set a profile image for the bot, the response was returning https://profile.line-scdn.net as the value of the profile image URL (pictureUrl).

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report Messaging API

2022/03/24

[Resolved] Notice of failure in some of the insight's APIs

We'd like to inform you about a service outage regarding the Messaging API. The issue has now been resolved. We sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

March 23, 2022 around 3:17 - around 18:31 JST (GMT+9)

# Cause of the outage

Server failure

# Impact

Get number of sent reply messages
Get number of sent push messages
Get number of sent multicast messages
Get number of sent broadcast messages
Get number of message deliveries
Get result of message delivery using phone number (Options for corporate customers)

# Details

The number of messages sent on March 22, 2022, retrieved by the APIs, was incorrect.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report Messaging API Options for corporate customers

2022/03/01

[Resolved] Notice about service outage for the Messaging API

We'd like to inform you about a service outage regarding the Messaging API. The issue has now been resolved. We sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

February 28, 2022 around 14:24 - around 14:27 JST (GMT+9)

# Cause of the outage

Server failure

# Impact

# Details

During the stated date and time, some requests may not have been processed properly, resulting in an error with status code 5xx.

In addition, due to this outage, the number of deliverable messages in February was temporarily consumed more. As a result, the following API requests would fail when the maximum number of deliverable messages was reached:

There will be no impact on usage fees due to this outage.

# Retrying a failed API request

In some APIs, you can safely retry a request while preventing the same request from being accepted in duplicate by using a retry key (X-Line-Retry-Key) when an error with status code 5xx occurs or when the request times out.

For more information, see Retrying a failed API request and APIs for which retry keys are available in the LIFF documentation.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report Messaging API Options for corporate customers

2022/02/04

[Resolved] Notice about service outage for the Messaging API

We'd like to inform you about a service outage regarding the Messaging API. The issue has now been resolved.

We sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

February 3, 2022 around 9:24 - around 13:30 JST (GMT+9)

# Cause of the outage

Server failure

# Impact

# Details

During the stated date and time, the following problem occurred:

Some requests to send messages containing stickers or emojis may not have been processed properly, resulting in an error with status code 4xx, even though the request content was appropriate.
Some requests may not have been processed properly, resulting in an error with status code 5xx.
- Create audience for uploading user IDs (by file)
- Add user IDs or Identifiers for Advertisers (IFAs) to an audience for uploading user IDs (by file)
There were instances where sending messages was delayed.
- Send narrowcast message

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report Messaging API

2022/01/14

[Resolved] Notice about service outage for the LIFF/LINE MINI App

Updated on January 17, 2022

We've updated the Date and time of outage and Impact.

We'd like to inform you about a service outage regarding the LIFF/LINE MINI App. We've released the fix version of LINE.

We sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

January 12, 2022 - January 16, 2022 JST (GMT+9)

# Cause of the outage

Issue with LINE version 12.0.0 for iOS and iPadOS.

# Details

These issue were observed when opening the LIFF app or LINE MINI App under certain conditions:

liff.sendMessages() didn't work properly and returned an error message user doesn't grant required permissions yet with status code 403.
When executing liff.getContext(), none was returned as the type of the return value, regardless of the screen type on which the LIFF app launched.

# Impact

If all of these conditions are met, there was a problem with liff.sendMessages() and liff.getContext().

A user uses LINE for iOS or iPadOS.
A user uses LINE version 12.0.0.
A user opens the LIFF app or LINE MINI App in one of these ways:
- Rich menu
- Rich Message (opens new window) sent from LINE Official Account Manager (opens new window)

If all of the above conditions are met, updating the user's LINE version to 12.0.1 or later will resolve the issue.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report LIFF LINE MINI App

2021/12/20

[Resolved] Notice about service outage of the LINE platform

We'd like to inform you about a service outage regarding the LINE Platform. The issue has now been resolved.

We sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

December 19, 2021 around 18:00 - 18:46 JST (GMT+9)
December 19, 2021 around 21:20 - 22:26 JST (GMT+9)

# Cause of the outage

Server failure

# Impact

Messaging API
LINE Login
LIFF/LINE MINI App

# Details

In some LINE Official Accounts, adding and unblocking friends using the bot link feature didn't work properly.

Also, some requests for getting friendship status with the LINE Official Account weren't being processed properly and caused errors with status code 5xx.

These are the main impacts per product:

Messaging API
LINE Login
LIFF/LINE MINI App

# Messaging API

Some requests weren't processed properly, resulting in errors with status code 5xx.

# LINE Login

# LIFF/LINE MINI App

liff.getFriendship()

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report LINE Platform Messaging API LINE Login LIFF LINE MINI App

2021/11/04

[Resolved] Notice about service outage for LINE platform

We'd like to inform you about a service outage regarding the LINE Platform. The issue has now been resolved.

We sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

November 3, 2021 around 16:55 - around 17:05 JST (GMT+9)

# Cause of the outage

Server failure

# Impact

Messaging API
LINE MINI App

# Details

These are the main impacts per product:

Messaging API
LINE MINI App

# Messaging API

During the stated date and time, the following problem occurred:

There were instances where sending webhook events was delayed or didn't work properly.
Some requests weren't processed properly, resulting in errors with status code 5xx.
Messages may not have been actually sent in some requests to the endpoints that succeeded and returned a status code 200 when making a request to the following endpoints.

Due to this outage, the messages that weren't properly sent even if the API requests succeeded, won't be counted as the LINE Official Account usage fees and the "number of sent messages" that can be confirmed in some way such as the Get number of sent push messages endpoint.

# Retrying a failed API request

In some APIs, you can safely retry a request while preventing the same request from being accepted in duplicate by using a retry key (X-Line-Retry-Key) when an error with status code 5xx occurs or when the request times out.

For more information, see Retrying a failed API request and APIs for which retry keys are available in the LIFF documentation.

# LINE MINI App

Some requests to the following endpoint weren't processed properly, resulting in errors with status code 5xx.
- Sending service messages

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report Messaging API Options for corporate customers LINE MINI App

2021/10/21

[Resolved] Notice about service outage for the Messaging API

We'd like to inform you about a service outage regarding the Messaging API. The issue has now been resolved.

We sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

October 20, 2021 around 17:29 - around 17:41 JST (GMT+9)

# Cause of the outage

Server failure

# Impact

# Details

During the stated date and time, some requests may not have been processed properly, resulting in an error with status code 5xx.

# Retrying a failed API request

In some APIs, you can safely retry a request while preventing the same request from being accepted in duplicate by using a retry key (X-Line-Retry-Key) when an error with status code 5xx occurs or when the request times out.

For more information, see Retrying a failed API request and APIs for which retry keys are available in the LIFF documentation.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report Messaging API Options for corporate customers

2021/10/13

[Resolved] Notice of email transmission outage on the LINE Developers Console

We'd like to inform you about a service outage regarding the LINE Developers Console where various emails couldn't be sent. The issue has now been resolved.

We sincerely apologize for any inconvenience that this may have caused.

# Date and time of failure

October 12, 2021 around 14:30 - around 16:08 JST (GMT+9)

# Cause of the failure

Server failure

# Impact

Various emails failed to be sent on the LINE Developers Console and options for corporate customers

# Details

The following failures occurred at different times of the day.

Time	Content
around 14:30 - around 16:07	Some error notification emails from options for corporate customers weren't sent properly.
around 14:31 - around 16:08	Some invitation emails for granting provider and channel access weren't sent properly. Some emails for verifying email address from the LINE Developers Console's Profile > Basic information > Email > Get verification link weren't sent properly.
around 15:40 - around 16:07	Some notification emails on the LINE Developers Console weren't sent properly.

The issue is now resolved and notification emails are being sent normally.

Emails that weren't sent properly due to this outage won't be resent, even after the outage has been resolved. We apologize for the inconvenience, but we ask that you repeat the process of granting provider and channel access and verifying email address.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

LINE Developers Console Options for corporate customers Outage Report

2021/10/06

[Resolved] Notice about service outage for LINE notification messages

We'd like to inform you about a service outage regarding the LINE notification messages. The issue has now been resolved. We sincerely apologize for any inconvenience that this may have caused.

Use of LINE notification messages requires an application

LINE notification messages can only be used by corporate users who have submitted the required applications. For more informations, see Overview in the Options for corporate customers documentation.

# Date and time of outage

October 5, 2021 around 10:30 - October 6, 2021 around 12:41 JST (GMT+9)

# Cause of the outage

Server failure.

# Impact

LINE notification messages

# Details

There were instances where LINE notification messages for some users weren't sent per usual.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report Options for corporate customers

2021/10/01

[Resolved] Notice about service outage for LINE platform

We'd like to inform you about a service outage regarding the LINE Platform. The issue has now been resolved. We sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

October 1, 2021 around 9:45 - 9:49 JST (GMT+9)

# Cause of the outage

Network failure.

# Impact

Messaging API
LINE Login
LIFF/LINE MINI App

# Details

These are the main impacts per product:

Messaging API
LINE Login
LIFF/LINE MINI App

# Messaging API

Some requests weren't processed properly, resulting in errors with status code 5xx.
There were instances where sending webhook events was delayed or didn't work properly.
Messages may not have been actually sent in some requests to the endpoints that succeeded and returned a status code 200 when making a request to the following endpoints.
- Send push message
- Send reply message

Due to this outage, the messages that weren't properly sent even if the API requests succeeded, won't be counted as the LINE Official Account usage fees and the "number of sent messages" that can be confirmed in some way such as the Get number of sent push messages endpoint.

# LINE Login

There were instances where LINE Login didn't work per usual.

# LIFF/LINE MINI App

There were instances where LIFF/LINE MINI App couldn't be used per usual.
There were instances where service messages weren't sent per usual.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report LINE Platform Messaging API LINE Login LIFF LINE MINI App

2021/09/24

[Resolved] Notice about service outage for Messaging API

We'd like to inform you about a service outage regarding the Messaging API. We've released a version of LINE that resolved the issue. We sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

September 13, 2021 - September 24, 2021 JST (GMT+9)

# Cause

Issue with LINE for iOS and iPadOS.

# Impact

When sending an imagemap message from the LINE Official Account, LINE would be forced to close if a user taps on a specific area in the image.

# Details

LINE would be forced to close when all of the following conditions are met:

A user uses LINE for iOS or iPadOS.
A user uses LINE version 11.16.0.
An imagemap message was sent from the LINE Official Account using the Messaging API.
An imagemap URI action object was specified in the actions property of the sent imagemap message.
When there were multiple objects in actions, the imagemap URI action object was defined after the other objects.
The user tapped the area of the imagemap URI action object.

If all of the above conditions are met, updating user's LINE version to 11.16.1 or later will resolve the issue.

Rich message (opens new window) sent from LINE Official Account Manager (opens new window) are not affected by this outage.

# Example of an affected `actions` property

"actions": [
    {
        "type": "message",
        "text": "Hello",
        "area": {
            "x": 520,
            "y": 586,
            "width": 520,
            "height": 454
        }
    },
    {
        "type": "uri",
        "linkUri": "https://example.com/",
        "area": {
            "x": 0,
            "y": 586,
            "width": 520,
            "height": 454
        }
    }
]

# Example of an unaffected `actions` property

"actions": [
    {
        "type": "uri",
        "linkUri": "https://example.com/",
        "area": {
            "x": 0,
            "y": 586,
            "width": 520,
            "height": 454
        }
    },
    {
        "type": "message",
        "text": "Hello",
        "area": {
            "x": 520,
            "y": 586,
            "width": 520,
            "height": 454
        }
    }
]

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report Messaging API

2021/09/16

[Resolved] Notice about service outage for the Messaging API

We'd like to inform you about a service outage regarding the Messaging API. The issue has now been resolved, but we sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

September 15, 2021 around 9:51 - around 10:22 JST (GMT+9)

# Cause of the outage

Server failure

# Impact

All APIs provided by the Messaging API

# Details

During the stated date and time, some requests may not have been processed properly, resulting in an error with status code 5xx.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report Messaging API

2021/09/06

[Resolved] Notice about service outage for LINE platform

We'd like to inform you about a service outage regarding PRODUCT. The issue has now been resolved. We sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

September 4, 2021 around 10:36 JST (GMT+9)
September 4, 2021 around 10:36 - 10:51 JST (GMT+9)
September 4, 2021 around 10:50 - 10:51 JST (GMT+9)

# Cause of the outage

Network failure.

# Impact

Messaging API
LINE Login
LIFF/LINE MINI App

# Details

These are the main impacts per product:

Messaging API
LINE Login
LIFF/LINE MINI App

# Messaging API

These problems occurred at the date and time of 1 and 3.

Some requests weren't processed properly, resulting in errors with status code 5xx.
There were instances where sending webhook events was delayed or didn't work properly.

# LINE Login

This problem occurred at the date and time of 2.

There were instances where LINE Login didn't work per usual.

# LIFF/LINE MINI App

These problems occurred at the date and time of 2.

There were instances where LIFF/LINE MINI App couldn't be used per usual.
There were instances where service messages weren't sent per usual.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report LINE Platform Messaging API LINE Login LIFF LINE MINI App

2021/09/02

[Resolved] Notice about outage for LINE Login and LIFF

We'd like to inform you about a service outage regarding LINE Login and LIFF. The issue has now been resolved, but we sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

September 1, 2021 around 20:05 - around 20:18 JST (GMT+9)
September 1, 2021 around 20:42 - around 20:45 JST (GMT+9)
September 1, 2021 around 21:19 - around 21:20 JST (GMT+9)

# Cause of the outage

Server failure

# Impact

# LINE Login

# LIFF

liff.getFriendship()

# Details

In some LINE Official Accounts, adding as a friend and unblocking them with using the bot link feature didn't work properly.

Also, some requests to get the friendship status with the LINE Official Account weren't being processed properly and cause errors with status code 5xx.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report LINE Login LIFF

2021/08/23

[Resolved] Notice about service outage for the Messaging API

We'd like to inform you about a service outage regarding the Messaging API. The issue has now been resolved, but we sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

August 22, 2021 around 23:20 - August 23, 2021 around 3:24 JST (GMT+9)

# Cause of the outage

Server failure

# Impact

Sending webhook events

# Details

During the stated date and time, webhook events have been delayed in some channels.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report Messaging API

2021/08/11

[Resolved/Updated] Notice about outage for LINE MINI Apps and LINE Login

Updated on August 12, 2021

As a result of our investigation, we've found out that LINE Login was also affected by this outage. Therefore, we've updated the title of this article, Impact, and Details.

We'd like to inform you about a service outage regarding LINE MINI App. The issue has now been resolved, but we sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

August 10, 2021 around 16:38 - around 16:48 JST (GMT+9)

# Cause of the outage

Server failure

# Impact

Sending service messages endpoint of the LINE MINI App
Add a LINE Official Account as a friend when logged in (bot link)

# Details

These are the main impacts per product:

# LINE MINI App

In some LINE MINI Apps, even though requests to the endpoint were successful and status code 200 was returned, the messages may not have actually been sent.

# LINE Login

In some LINE Official Accounts, adding as a friend and unblocking them with using the botlink feature didn't work properly.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report LINE MINI App LINE Login

2021/08/04

[Resolved] Notice about service outage for LINE platform

We'd like to inform you about a service outage regarding the LINE platform. The issue has now been resolved.

We sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

August 4, 2021 around 17:52 - 18:32 JST (GMT+9)

# Cause of the outage

System failure

# Impact

Messaging API
LINE Login
LIFF
Other general features provided by the LINE platform

# Details

These are the main impacts per product:

Messaging API
LINE Login
LIFF/LINE MINI App
LINE Developers Console

# Messaging API

Some requests weren't processed properly, resulting in errors with status code 5xx.
There were instances where sending webhook events was significantly delayed or didn't work properly.

# LINE Login

There were instances where LINE Login didn't work per usual.

# LIFF/LINE MINI App

There were instances where LIFF/LINE MINI App couldn't be used per usual.
There were instances where service messages weren't sent per usual.

# LINE Developers Console

There were instances where some features of the LINE Developers Console couldn't be used per usual.

LINE will continue to improve the quality of its services to prevent future outages.

Thank you for your understanding.

Outage Report LINE Platform Messaging API LINE Login LIFF LINE MINI App LINE Developers Console

2021/08/02

[Resolved] Notice about service outage for the Messaging API

We'd like to inform you about a service outage regarding the Messaging API. The issue has now been resolved, but we sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

August 2, 2021 around 16:02 - 16:16 JST (GMT+9)

# Cause of the outage

Server failure

# Impact

Sending webhook events

# Details

During the stated date and time, webhook events have been delayed in some channels.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report Messaging API

2021/07/26

[Resolved] Notice about service outage for the Messaging API

We'd like to inform you about a service outage regarding the Messaging API. The issue has now been resolved, but we sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

July 26, 2021 around 13:22 - 15:12 JST (GMT+9)

# Cause of the outage

Server failure

# Impact

Sending webhook events

# Details

During the stated date and time, webhook events have been delayed in some channels.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report Messaging API

2021/07/06

[Resolved] Notice about service outage for the Messaging API

We'd like to inform you about a service outage regarding the Messaging API. The issue has now been resolved, but we sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

June 30, 2021 from around 12:00 - around 12:12 JST (GMT+9)

# Cause of the outage

Outage caused by server failures and software malfunctions

# Impact

# Details

During the above time period, messages may not have been actually sent in some requests to the endpoints that succeeded and returned a status code 200.

Due to this outage, the messages that weren't properly sent even if the API requests succeeded, won't be counted as the LINE Official Account usage fees and the "number of sent messages" that can be confirmed in some way such as the Get number of sent push messages endpoint.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report Messaging API

2021/07/01

[Resolved/Updated] Notice about service outage for the Messaging API

Updated on August 11, 2021

We've updated the Cause of the outage.

We'd like to inform you about a service outage regarding the Messaging API. The issue has now been resolved, but we sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

June 30, 2021 from around 12:00 - around 12:12 JST (GMT+9)

# Cause of the outage

Outage caused by a connection setting change on our cache server

For more information about details of the cause of the outage and measures to prevent recurrence, see Notice regarding erroneously displayed messages on LINE Official Account (opens new window) in Security & Privacy.

# Impact

This outage affected the sending of only certain messages

Of the endpoints related to sending messages, Send reply message, Send narrowcast message, and Send broadcast message weren't affected by the outage.

Messages sent from the LINE Official Account Manager (opens new window) and the chat function of the LINE Official Account weren't affected either.

# Details

During the above time period, a failure occurred in some requests where messages sent from a specific bot (bot A) were displayed in the chat room of another bot (bot B) of the recipient user's LINE app. The messages weren't sent to anyone other than the recipient user.

We have already unsent the messages that were displayed in error. Canceled messages will not be charged.

unsend message

The number of bots affected by this outage is very limited, and we will be contacting the administrators of the affected bots (bot A and bot B) individually.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report Messaging API

2021/06/29

[Resolved] Notice about service outage for the Messaging API

We'd like to inform you about a service outage regarding the Messaging API. The issue has now been resolved.

We sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

June 28, 2021 around 18:07 - around 18:08 JST (GMT+9)
June 28, 2021 around 20:32 JST (GMT+9)

# Cause of the outage

Server failure

# Impact

# Details

During the stated date and time, some requests may not have been processed properly, resulting in an error with status code 5xx.

# Retrying a failed API request

In some APIs, you can safely retry a request while preventing the same request from being accepted in duplicate by using a retry key (X-Line-Retry-Key) when an error with status code 5xx occurs or when the request times out.

For more information, see Retrying a failed API request and APIs for which retry keys are available in the LIFF documentation.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report Messaging API

2021/06/24

[Resolved] Notice about service outage for the Messaging API

We'd like to inform you about a service outage regarding the Messaging API. The issue has now been resolved but we sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

June 24, 2021 around 13:05 - 13:08 JST (GMT+9)
June 24, 2021 around 13:05 - 13:44 JST (GMT+9)

# Cause of the outage

Server failure

# Impact

All endpoints provided by the Messaging API
Sending webhook events

# Details

During period 1, requests to the endpoints provided by the Messaging API couldn't be processed properly.

During period 2, webhook events may have been delayed.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report Messaging API

2021/06/09

[Resolved] Notice about service outage for the Messaging API

We'd like to inform you about a service outage regarding the Messaging API. The issue has now been resolved.

We sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

June 9, 2021 around 16:05 - around 16:55 JST (GMT+9)

# Cause of the outage

Server failure

# Impact

Sending text messages that include LINE emojis (emojis property)

# Details

During the above time period, requests to send text messages containing LINE emojis (emojis property) couldn't be processed correctly, resulting in an error with status code 40x.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report Messaging API

2021/05/13

[Resolved] Notice about LINE Developers Console notification center failure

We'd like to inform you about a service failure regarding the LINE Developers Console. The issue has now been resolved.

We sincerely apologize for any inconvenience that this may have caused.

# Date and time of failure

Around April 16, 2021 - May 12, 2021 around 17:17 JST (GMT+9)

# Cause of the failure

Problems with batch execution

# Impact

LINE Developers Console notification center

# Details

During the stated date and time, users who had notification email settings enabled in the notification center of the LINE Developers Console didn't receive notification emails.

As a result of the recovery work, notification emails that were supposed to be sent during stated duration were sent all at once to users on May 12, 2021. Users who hadn't configured their settings to receive notification emails were not affected.

The issue is now resolved and notification emails are being sent normally.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

LINE Developers Console Outage Report

2021/04/27

[Resolved] Notice about service outage for the Messaging API

We'd like to inform you about a service outage regarding the Messaging API. The issue has now been resolved.

We sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

April 27, 2021 around 16:56 - around 17:25 JST (GMT+9)

# Cause of the outage

Server failure

# Impact

# Details

During the stated date and time, some requests may not have been processed properly, resulting in an error with status code 500.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report Messaging API

2021/04/23

[Resolved] Notice about service outage for the Messaging API

We'd like to inform you about a service outage regarding the Messaging API. The issue has now been resolved.

We sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

April 22, 2021 around 17:01 - around 17:51 JST (GMT+9)

# Cause of the outage

Server failure

# Impact

# Details

During the stated date and time, some requests may not have been processed properly, resulting in an error with status code 500.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report Messaging API

2021/04/22

[Resolved] Notice about service outage for Mark-as-Read API

Updated on April 23, 2021

We've updated the Date and time of outage, Cause of the outage and Details.

We'd like to inform you about a service outage regarding the Mark-as-Read API which marks messages from users as "Read". The issue has now been resolved but we sincerely apologize for any inconvenience that this may have caused.

Use of the Mark-as-Read API requires an application

Only corporate users who have submitted the required applications can use the Mark-as-Read API.

For more information, see Overview in the Options for corporate customers documentation.

# Date and time of outage

April 22, 2021 around 17:01 - around 18:34 JST (GMT+9)

# Cause of the outage

Server failure

# Impact

The request process of Mark-as-Read API

# Details

During the stated date and time, the Mark-as-Read API might not be processed properly and cause errors with status code 400.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report Options for corporate customers

2021/04/16

[Resolved/Updated] Notice about service outage for LINE Login and LIFF/LINE MINI App

Updated on April 19, 2021

We've updated the Cause of the outage and Details.

We'd like to inform you about a service outage regarding LINE Login, LIFF, and LINE MINI App. The issue has now been resolved, but we sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

April 16, 2021 around 17:54 - around 18:35 JST (GMT+9)

# Cause of the outage

Server failure

# Impact

LINE Login
LIFF/LINE MINI App

# Details

Due to this outage, some features of LINE Login and LIFF/LINE MINI App may not have been available during the above period.

We have confirmed that the following events have occurred.

LINE Login didn't work per usual
LIFF/LINE MINI Apps were inaccessible
LIFF API didn't work per usual

LINE will continue to improve the quality of its services to prevent future outages.

Thank you for your understanding.

Outage Report LINE Login LIFF LINE MINI App

2021/04/15

[Resolved] Notice about outage for sending service messages in LINE MINI Apps

We'd like to inform you about a service outage regarding LINE MINI App. The issue has now been resolved but we sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

April 15, 2021 around 12:04 JST (GMT+9)
April 15, 2021 around 15:22 - around 16:23 JST (GMT+9)

# Cause of the outage

Server failure

# Impact

LINE MINI App's Sending service messages endpoint

# Details

In some LINE MINI Apps, when sending a request to the endpoint, a response with a status code 5xx error was returned. This has now been fixed and service messages can be sent normally.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report LINE MINI App

2021/04/15

[Resolved] Notice about service outage for sending webhook events

We'd like to inform you about a service outage regarding the Messaging API. The issue has now been resolved but we sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

April 15, 2021 around 12:05 JST (GMT+9)

# Cause of the outage

Server failure

# Impact

Sending webhook events

# Details

In some channels, webhook events may not have been sent properly to the bot server.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report Messaging API

2021/04/12

[Resolved/Updated] Notice about service outage for LINE platform

Updated on April 13, 2021

We've updated the main impacts per product under Details.

We'd like to inform you about a service outage regarding the LINE platform. The issue has now been resolved. We sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

April 12, 2021 around 15:10 - 16:01 JST (GMT+9)

# Cause of the outage

Facility failure

# Impact

Messaging API
LINE Login
LIFF
Other general functions provided by the LINE platform

# Details

Due to a facility failure, all products provided by LINE Developers may not have been available during the above period.

These are the main impacts per product:

Messaging API
LINE Login
LIFF/LINE MINI App
LINE Developers Console

# Messaging API

API request succeeded (HTTP status code 200 returned), but messages sent via the Messaging API were significantly delayed or didn't send per usual.
Webhook event was significantly delayed or didn't send per usual.

Due to this outage, messages that weren't properly sent, even if the API request was successful, won't count towards the "number of sent messages" that can be confirmed in some way such as the Get number of sent push messages endpoint, nor will there be any LINE Official Account usage fees.

# LINE Login

There were instances where LINE Login didn't work per usual.

# LIFF/LINE MINI App

There were instances where LIFF/LINE MINI App couldn't be used per usual.
There were instances where liff.shareTargetPicker()couldn't be used per usual.
There were instances where service messages weren't sent per usual.

# LINE Developers Console

There were instances where Messaging API channels couldn't be created.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report LINE Platform

2021/04/07

[Resolved] Notice about service outage for LINE Login

We'd like to inform you about a service outage regarding LINE Login. The issue has now been resolved but we sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

April 3, 2021 around 10:00 - April 6, 2021 around 12:05 JST (GMT+9)

# Cause of the outage

Server failure

# Impact

LINE Login v2.1 endpoint (https://api.line.me/oauth2/v2.1/token):
- Issue access token

# Details

In some requests, an error with HTTP status code 400 occurred and the request was not processed properly, even though the request content was appropriate.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report LINE Login

2021/03/23

[Resolved/Updated] Notice about partial LIFF API outage

Updated on March 26, 2021

Initially, the date and time of the outage was given as "March 22, 2021 around 13:55 - 16:30 JST (GMT+9)", but the problem continued to occur for some liff.getFriendship() operations even after the reported recovery time. The time of the outage in this news article has also been changed as a result of our investigation. Consequently, we have corrected the "Date and time of outage". We sincerely apologize for the inconvenience caused.

We'd like to inform you about a service outage regarding LIFF. The issue has now been resolved but we sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

March 22, 2021 around 10:15 - March 25, 2021 around 11:36 JST (GMT+9)

# Cause of the outage

Server failure

# Impact

Using the liff.getFriendship() LIFF method to get the friendship between a user and the LINE Official Account

# Details

During the stated date and time, when using liff.getFriendship(), an error occurred in the browser that opened the LIFF app due to a violation of the Cross-Origin Resource Sharing (CORS) (opens new window) policy. The problem has been fixed, and you can now use liff.getFriendship() normally.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report LIFF

2021/03/18

[Resolved] Notice about service outage for Mark-as-Read API

We'd like to inform you about a service outage regarding the Mark-as-Read API which marks messages from users as "Read". The issue has now been resolved but we sincerely apologize for any inconvenience that this may have caused.

Use of the Mark-as-Read API requires an application

Only corporate users who have submitted the required applications can use the Mark-as-Read API.

For more information, see Overview in the Options for corporate customers documentation.

# Date and time of outage

March 17, 2021 around 4:51 - around 7:35 JST (GMT+9)

# Cause of the outage

Server failure

# Impact

The request process of Mark-as-Read API

# Details

During the stated date and time, the Mark-as-Read API might not be processed properly and cause errors with status code 5xx.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report Options for corporate customers

2021/03/10

[Resolved] Notice about service outage for LINE Login

We'd like to inform you about a service outage regarding LINE Login. The issue has now been resolved but we sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

March 8, 2021 15:03 - 15:25 JST (GMT+9)

# Cause of the outage

Server failure

# Impact

LINE Login services that use auto login

# Details

During the stated date and time, LINE Login requests using the auto login feature could not be processed properly and LINE Login would fail in some cases.

Single Sign On (SSO) Login and Log in with email address or QR code were not affected.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report LINE Login

2021/02/26

[Resolved] Notice about service outage for processing rich menus

We'd like to inform you about a service outage regarding some of the rich menu APIs provided by Messaging API. The issue has now been resolved but we sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

February 22, 2021 16:00 - February 23, 2021 2:46 JST (GMT+9)
February 23, 2021 11:38 - 13:31 JST (GMT+9)
February 23, 2021 17:50 - 18:43 JST (GMT+9)
February 24, 2021 0:30 - 7:42 JST (GMT+9)
February 24, 2021 12:26 - 15:00 JST (GMT+9)

*Listed times are estimates

# Cause of the outage

Server failure

# Impact

Processing of these APIs for rich menus:

# Details

The processing of the listed APIs took a long time and, in some cases, the rich menu wasn't switched correctly. The process has now been resolved and the rich menus are being processed correctly.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report Messaging API

2021/02/26

[Resolved] Notice about service outage for sending webhook events

We'd like to inform you about a service outage regarding the Messaging API. The issue has now been resolved but we sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

February 26, 2021 around 13:45 - 14:15 (GMT+9)

# Cause of the outage

Network failure

# Impact

Sending webhook events

# Details

During the stated date and time, webhook events may have been delayed or unable to be sent successfully.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report Messaging API

2021/02/16

[Resolved] Notice about service outage for sending webhook events

We'd like to inform you about a service outage regarding the Messaging API. The issue has now been resolved but we sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

February 4, 2021 12:37 JST (GMT+9) - February 16, 2021 17:59 JST (GMT+9)

# Cause of the outage

Due to the detection of unauthorized communications in our network, we've blocked some communications as a preventive measure.

# Details

During the date and time stated above, webhook events couldn't be sent to some bot servers (Webhook URLs) using ngrok.

We will continue to improve the quality of the services we provide to our developers and we greatly appreciate your understanding.

Outage Report Messaging API

2021/01/14

[Resolved] Notice about service outage for sending webhook events

We'd like to inform you about a service outage regarding LIFF. When a message was sent to a chat room using the liff.sendMessages() method of the LIFF SDK, the corresponding webhook event was not sent to the bot server. The issue has now been resolved but we sincerely apologize for the inconvenience caused to our customers.

The impact of this failure is limited to sending webhook events. Messages sent using the liff.sendMessages() method were displayed correctly in the chat room.

# Date and time of outage

January 13, 2021 around 15:30 - 22:19 (GMT+9)

# Cause of the outage

Server failure

# Impact

Sending webhook events when messages were sent with the liff.sendMessages() method.

# Details

During the stated date and time, webhook events were not sent correctly. The issue has now been resolved and the webhook events are sent correctly.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report LIFF Messaging API

2021/01/13

[Resolved] Notice about service outage for sending webhook events

We'd like to inform you about a service outage regarding the Messaging API. The issue has now been resolved but we sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

January 13, 2021 around 10:52 - 10:58 (GMT+9)

# Cause of the outage

Server failure

# Impact

Sending webhook events

# Details

During the stated date and time, webhook events may have been delayed or unable to be sent successfully.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report Messaging API

2020/12/22

[Resolved] Notice about service outage for the Messaging API

We'd like to inform you about a service outage regarding the Messaging API. The issue has now been resolved.

We sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

December 22, 2020 12:16 (GMT+9) - December 22, 2020 13:31 (GMT+9)

# Cause

Server failure.

# Details

Some Messaging API requests weren't being processed properly.

# Affected service

Some of Send narrowcast message requests (when the target is specified by audience) weren't being processed properly.

If you use Get narrowcast message status to get the status of a narrowcast message, requests may have failed if the "phase" property is failed and the "errorCode" property is 1.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report Messaging API

2020/11/27

[Resolved] Notice about service outage for sending webhook events

We'd like to inform you about a service outage regarding the Messaging API. The issue has now been resolved but we sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

November 27, 2020 12:59 - 13:17 JST (GMT+9)

# Cause of the outage

Server failure.

# Impact

Sending webhook events

# Details

During the stated date and time, webhook events couldn't be sent successfully.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report Messaging API

2020/11/09

[Resolved] Notice about service outage for LINE platform

We'd like to inform you about a service outage regarding the LINE platform. The issue has now been resolved. We sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

November 09, 2020 14:32 - 14:52 JST (GMT+9)

Regarding events that occurred due to network failures during the above hours, recovery measures were completed in stages by around 22:07 on the same day.

See Details for more information.

# Cause of the outage

Network failure.

# Impact

Messaging API
Social API
LINE Login
LIFF
Other general functions provided by the LINE platform

# Details

Date and time of occurrence	Event
November 9, 2020 14:32 - 14:52 JST (GMT+9)	API requests couldn't be processed and functions weren't working properly (e.g., error pages were displayed)
November 9, 2020 14:32 - 16:30 JST (GMT+9)	Some webhook events were delayed or couldn't be sent
November 9, 2020 14:32 - 16:51 JST (GMT+9)	For some Messaging API requests, the message wasn't delivered even though the request was successful
November 9, 2020 14:32 - 22:07 JST (GMT+9)	Messaging API channels or Blockchain Service channels couldn't be created in the LINE Developers Console. Details can be found in the LINE Developers Console emergency maintenance announcement.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report LINE Platform

2020/10/19

[Resolved] Notice about service outage for LINE Login and LINE Front-end Framework

We'd like to inform you about a service outage regarding LINE Login and LINE Front-end Framework. The issue has now been resolved but we sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

October 17, 2020 11:17 - 11:22 JST (GMT+9)

# Cause of the outage

Issue with our servers.

# Impact

LINE Login
LINE Front-end Framework (LIFF)
Social API (v2.0, v2.1)

# Details

The API returned status code 5xx for some requests.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report LINE Login LIFF

2020/10/16

[Resolved] Notice about service outage for LINE Login and LINE Front-end Framework

We'd like to inform you about a service outage regarding LINE Login and LINE Front-end Framework. The issue has now been resolved but we sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

Date: October 15, 2020 Time: Around 18:34–18:42 JST (GMT+9)

# Cause of the outage

Issue with our servers.

# Impact

LINE Login
LINE Front-end Framework
Social API (v2.0, v2.1)

# Details

The API returned status code 5xx for some requests.

We will continue to improve the quality of the services we provide to our developers and we greatly appreciate your understanding.

Outage Report LINE Login LIFF

2020/09/24

[Resolved] Notice about service outage for LINE Login

We'd like to inform you about a service outage regarding the LINE Login. We've released a version of LINE that resolved the issue.

We sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

August 20, 2020 - September, 21, 2020 JST (GMT+9)

# Cause

Issue with LINE for iOS and iPadOS.

# Details

When LINE Login was integrated into an iOS app with LINE SDK for iOS, some LINE Login processes didn't work properly.

Normally, in iOS apps with the LINE Login feature, these processes launch LINE.

A user presses the LINE Login button on the iOS app.
LINE is launched with a universal link.
If step 2 fails, LINE is launched with a custom URL scheme.

Although LINE supports universal links, LINE may not be able to be launched with some universal links on certain devices or operating systems.

If you proceeded to step 3 in the above situation, LINE Login didn't work properly on some versions of LINE, and an alert saying Unable to connect. Update to the latest version of LINE or recheck the URL. was displayed on LINE.

# Affected services

If all of these conditions are met, the LINE Login process didn't work properly and an error message was displayed.

A user uses LINE for iOS or iPadOS.
A user uses LINE version 10.14.0 or 10.14.1.
LINE isn't launched with a universal link on a user's environment.
LINE Login was integrated into an iOS app with the LINE SDK for iOS Swift or LINE SDK for iOS Objective-C 5.0.0 or later.

If all of the above conditions are met, updating user's LINE version to 10.15.0 or later will resolve the issue.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report LINE Login

2020/09/15

[Resolved] Notice about service outage for the Messaging API

We'd like to inform you about a service outage regarding the Messaging API. All functions provided by the Messaging API may have been affected by this outage.

The issue has now been resolved. We apologize for any inconvenience that this may have caused.

# Date and time of outage

Date: September 15, 2020 Time: 11:37-11:53 (GMT+9)

# Cause

Issue with our servers

# Details

The Messaging API call returned a status code 403 even if the request was correct.

# Affected services

All Messaging API endpoints (https://api.line.me/v2/bot/*)

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report Messaging API

2020/09/11

[Resolved] Notice about service outage for LINE Notify

We'd like to inform you about a service outage regarding LINE Notify. The issue has now been resolved but we sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

September 11, 2020 15:16 JST (GMT+9) - September 11, 2020 16:42 JST (GMT+9)

# Cause of the outage

Issues with our operations.

# Affected services

LINE Notify (opens new window)

# Details

During the date and time stated above, LINE Notify was unable to send messages. It has been resolved and messages are now being sent properly.

We will continue to improve the quality of the services we provide to our developers and we greatly appreciate your understanding.

Outage Report

2020/08/17

[Resolved] Notice about service outage for LINE Developers site

We'd like to inform you about a service outage regarding the LINE Developers site. The issue has now been resolved but we sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

From: August 4, 2020 around 11:00 JST (GMT+9) Until: August 14, 2020 around 13:00 JST (GMT+9)

# Cause

Issue with our servers.

# Details

During the specified time, the statistics graph in the Statistics tab for Messaging API channels in the LINE Developers Console was not displayed as intended. It is resolved now and the graph is being displayed properly.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report LINE Platform

2020/07/29

[Partially resolved] Notice of failure of some analytics APIs

These problems occurred in the Messaging API, but it has been partially resolved. We apologize for any inconvenience caused to our customers.

# Date and time of outage

Issue 1: July 21, 2020 around 7:00 - 17:00 (GMT+9)

Issue 2: July 16, 2020 onwards (GMT+9)

# Situation

# (Resolved) Issue 1

When premium and verified account users called the Get number of followers API endpoint, the endpoint returned an incorrect number of followers for July 21, 2020.

This issue is now resolved and you can get the correct number for July 21, 2020.

# (Limitation) Issue 2

Some LINE Official Accounts (less than 0.5%) that used the Get number of followers API endpoint from July 16, 2020 to July 20, 2020 may have gotten incorrect numbers returned for followers, targetedReaches, and blocks.

The affected LINE Official Accounts may have had these issues:

If you added friends during this period, they aren't added to the total amount of friends.
The number of followers during this period is returned with less than the actual value.

For issue 2, the correct value can't be restored.

Note

Neither issue has any effect on the total message delivery count.

We will continue to improve the quality of the services we provide to our developers and we greatly appreciate your understanding.

Outage Report Messaging API

2020/07/15

[Resolved] Notice about service outage for sending webhook events

We'd like to inform you about a service outage regarding the Messaging API. The issue has now been resolved but we sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

June 29, 2020 13:20 JST (GMT+9) - July 14, 2020 17:42 JST (GMT+9)

# Cause of the outage

Due to the detection of unauthorized communications in our network, we've blocked some communications as a preventive measure.

# Details

During the date and time stated above, webhook events couldn't be sent to some bot servers (Webhook URLs) using ngrok.

We will continue to improve the quality of the services we provide to our developers and we greatly appreciate your understanding.

Outage Report Messaging API

2020/07/13

[Resolved] Notice about service outage for LINE Front-end Framework

We'd like to inform you about a service outage regarding LINE Front-end Framework. The issue has now been resolved but we sincerely apologize for any inconvenience that this may have caused.

# Date and time

Date: July 13, 2020 Time: 11:44–17:26 JST (GMT+9)

# Cause of the outage

Issue with our servers.

# Details

During the date and time stated above, there was an issue with our server that caused an error message to display when creating a new LIFF app. Although an error message was displayed, new LIFF apps were being created. We have already completed the recovery process.

We will continue to improve the quality of the services we provide to our developers and we greatly appreciate your understanding.

Outage Report LIFF

2020/06/24

[Resolved] Notice about service outage for LINE Login

We want to inform you about a service outage regarding LINE Login. The issue has now been resolved. We apologize for any inconvenience this may have caused.

# Date and time of outage

Date: 2020/6/24 Time: 15:30-16:14 JST (GMT+9)

# Cause

Issues with our servers.

# Details

The LINE Login process did not work properly in some cases.

Auto login and LINE login with Single Sign On (SSO) were not affected.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report LINE Login

2020/05/01

[Resolved] Notice about service outage for the Messaging API

We'd like to inform you about a service outage regarding the Messaging API. All functions provided by the Messaging API may have been affected by this outage.

The issue has now been resolved. The Messaging API has been operating normally since the following date and time. We apologize for the delayed announcement and any inconvenience that this may have caused.

# Date and time of outage

Date: April 24, 2020 Time: 14:41-17:46 (GMT+9)

# Cause

Network failure

# Affected services

All functions provided by the Messaging API may have been affected by this outage.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report Messaging API

2020/04/22

[Recovered/Updated] Notice about service outage in the aggregation of some APIs for 'Audience' and 'Insight'

Updated November 5, 2021

All API restrictions that we had announced on May 1, 2020 have been lifted and accordingly, Date and time of outage and Details have been updated.

Updated on May 1, 2020

The API we reported on April 22, 2020 is now available with a limit.

For more information, see the following pages:

We'd like to inform you about the following service outage regarding our Messaging API that has already been recovered. We apologize for any inconvenience this may have caused.

# Date and time of outage

April 13, 2020 around 15:30 - May 1, 2020 around 14:30 JST (GMT+9)

# Details

After the time above, you may not have been able to count impressions correctly in an audience for impression-based retargeting.

Therefore, we temporarily restricted the use of some features, but the restrictions have been lifted.

Stopping the API to create audience for impression-based retargeting (restriction lifted)
Stopping the API to get user interaction statistics (restriction lifted)
Disabling audiences for impression-based retargeting created based on messages delivered between March 30, 2020 00:00 and April 22, 2020 21:30 (disabled)

Outage Report Messaging API

2020/01/22

[Resolved] Notice about Flex Message Simulator outage

We'd like to inform you about a service outage regarding Flex Message Simulator. The issue has now been resolved but we sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

January 21, 2020 13:03 JST (GMT+9) - January 22, 2020 11:59 JST (GMT+9)

# Cause

Issues with our servers.

# Affected services

Flex Message Simulator (https://developers.line.biz/flex-simulator/)

# Details

During the specified time, Flex Message Simulator was inaccessible.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report Flex Message Simulator

2019/12/20

[Resolved] Notice about service outage for LINE Login

We want to inform you about a service outage regarding LINE Login. The issue has now been resolved. We apologize for any inconvenience this may have caused.

# Date and time of outage

Date: 2019/12/19 Time: 19:10-19:32 JST (GMT+9)

# Cause

Issue with our servers.

# Details

LINE Login and LIFF operations were unstable and did not work properly.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report LINE Login

2019/10/04

[Resolved] Notice about service outage for the Messaging API

We'd like to inform you about a service outage regarding the Messaging API. The issue has now been resolved. We apologize for any inconvenience that this may have caused.

# Date and time of outage

Date: October 4, 2019

Time:

9:00-9:02 JST (GMT+9)

10:04 JST (GMT+9)

11:00-11:08 JST (GMT+9)

12:02-12:08 JST (GMT+9)

# Cause

Issue with our servers.

# Affected services

All Messaging API endpoints (https://api.line.me/v2/bot/*).

# Details

The API returned status code 500 for some requests.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report Messaging API

2019/09/12

[Resolved] Notice about service outage for the Messaging API

We'd like to inform you about a service outage regarding the Messaging API. The issue has now been resolved. We apologize for any inconvenience that this may have caused.

# Date and time of outage

Date: September 11, 2019 Time: 17:00–18:30 JST (GMT+9)

Date: September 12, 2019 Time: 13:00–13:30 JST (GMT+9)

# Cause

Server outage due to heavy load.

# Affected services

All Messaging API endpoints (https://api.line.me/v2/bot/*).

# Details

The API returned status code 500 for some requests. Also, the "Send reply message" endpoint (https://api.line.me/v2/bot/message/reply) returned error codes in the 400 range, even for correct requests.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report Messaging API

2019/09/11

[Resolved] Notice about service outage for LINE Developers site

We'd like to inform you about a service outage regarding the LINE Developers site. The issue has now been resolved but we sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

Date: September 11th, 2019 Time: 13:46–15:58 JST (GMT+9)

# Cause

Issue with our servers.

# Details

During the specified time, the Statistics tab for Messaging API channels in the LINE Developers Console was not working as intended.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report LINE Platform

2019/08/28

[Resolved] Notice about service outage for LINE Developers site

We'd like to inform you about a service outage regarding the LINE Developers site. The issue has now been resolved but we sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

Date: August 28, 2019 Time: 18:15 ~ 18:40 JST (GMT+9)

# Cause of the outage

Issue with our servers.

# Details

During the date and time stated above, some users could not access the LINE Developers site and the LINE Developers Console.

We will continue to improve the quality of the services we provide to our developers and we greatly appreciate your understanding.

Outage Report LINE Platform

2019/07/26

[Resolved] Member users were able to retrieve Channel secret because of a bug

We discovered and fixed a bug in the LINE Developers Console that allowed Member users to obtain a channel secret. We sincerely apologize for any inconvenience caused.

On July 24, 2019, we emailed this information to all administrators of channels with Member users.

# Issue time

Issue inception: September 21, 2017

Issue solved: July 17, 2019

# Details

There was a bug that allowed Member users to obtain the channel secret, which should have appeared only to Admin users.

The Channel settings tab did not display the channel secret when a Member user viewed the page. However, the API that the LINE Developers Console called in the background did return the channel secret. Therefore, a malicious Member user could have obtained and abused the channel secret.

What is a channel secret?

The channel secret is a secret key provided by LINE to call our APIs and validate identities. It should be kept secret from unauthorized parties.

Member user permissions

Originally, Member users can only view basic information and statistics for a channel. They don't have access to the channel secret.

# What you should do

If you're concerned that unauthorized Member users have obtained your channel secret, you should issue a new one. Doing so will invalidate the previous channel secret.

After you issue a new channel secret, you'll have to update it in the app which uses the channel secret. Carefully consider the impact of issuing a new channel secret on your app.

# How to issue a new channel secret

You can issue a new channel secret on the Channel settings tab in the LINE Developers Console.

Forced reissue of channel secret

LINE will not forcibly reissue new channel secrets. The Admin user for each channel should decide whether it's necessary to reissue a new channel secret.

# Acknowledgement

This bug was reported through the LINE Security Bug Bounty Program (opens new window).

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report LINE Developers Console

2019/07/18

[Resolved] Notice about service outage for LINE Login

We want to inform you about a service outage regarding LINE Login. The issue has now been resolved. We apologize for any inconvenience this may have caused.

# Date and time of outage

Date: July 18, 2019 Time: 9:38–10:40 JST (GMT+9)

# Cause

Issue with our servers.

# Details

LINE Login returned http error codes with the pattern 5xx (500, 501, etc.) for some requests. As a result, LINE Login was unavailable in the following applications:

Web application
Desktop app

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report LINE Login

2019/06/18

[Resolved] Notice of problems with migration of LINE Official Accounts

We encountered problems during the planned migration of accounts from the deprecated Developer Trial plan to the new free plan, which started on June 11, 2019. The problems have now been resolved. We sincerely apologize for the inconvenience this caused.

# Date and time of outage

From: June 11, 2019 Until: June 18, 2019 14:33 JST (GMT+9)

# Cause

In Japan and Thailand, accounts that were migrated from the old Developer Trial plan to the new free plan incorrectly retained their old limit on number of friends (50).

# Details

When a user tried to befriend an account that had reached the limit of 50 friends, this error was displayed:

Sorry, the account you are trying to add cannot accept any more friends.

We have now removed the limit on the number of friends.

LINE will continue improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report Messaging API LINE Developers Console

2019/06/17

[Resolved] Notice about service outage for LINE Login

We'd like to inform you about a service outage regarding LINE Login. The issue has now been resolved. We apologize for any inconvenience that this may have caused.

# Date and time of outage

Date: June 17, 2019 Time: 11:41–13:01 JST (GMT+9)

# Cause

Issue with our servers.

# Details

LINE Login returned error code "400 Bad Request" when some users attempted to log in.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report LINE Login

2019/06/14

[Resolved] Notice about service outage for the Messaging API

We'd like to inform you about a service outage regarding the Messaging API. The issue has now been resolved. We apologize for any inconvenience that this may have caused.

# Date and time of outage

Date: June 14, 2019 Time: 10:35–12:19 JST (GMT+9)

# Cause

Issue with our servers.

# Affected services

All Messaging API endpoints (https://api.line.me/v2/bot/*).

# Details

The API returned status code 500 for some requests.

LINE will continue to improve the quality of its services to prevent future outages. Thank you for your understanding.

Outage Report Messaging API

2019/06/05

[Resolved] Notice about service outage for the Messaging API

We'd like to inform you about a service outage regarding the LINE Developers site. The issue has now been resolved. We apologize for any inconvenience that this may have caused.

# Date and time of outage

Date: June 5, 2019 Time: 14:41–15:05 JST (GMT+9)

(Most errors were solved by 14:55.)

# Cause

Issue with our servers.

# Affected services

All Messaging API endpoints (https://api.line.me/v2/bot/*) and webhook.

# Details

The API returned status code 403 or 500 error for some requests. Also, webhook events were not successfully sent.

We will continue to improve the quality of our services. Thank you for your understanding.

Outage Report Messaging API

2019/04/04

[Resolved] Notice about service outage for LINE Developers site

We'd like to inform you about a service outage regarding the LINE Developers site. The issue has now been resolved but we sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

Date: April 4, 2019 Time: 14:00 ~ 15:00 JST (GMT+9)

# Cause of the outage

Issue with our servers.

# Details

During the date and time stated above, users could not access the LINE Developers site and the LINE Developers Console.

We will continue to improve the quality of the services we provide to our developers and we greatly appreciate your understanding.

Outage Report LINE Platform

2019/03/01

[Resolved] Notice about service outage for LINE Login and the Social API

We'd like to inform you about a service outage regarding LINE Login and the Social API. The issue has now been resolved but we sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

Date: February 26, 2019

Time: 6:46–7:16 JST (GMT+9)

# Cause of the outage

Issue with our servers.

# Details

HTTP status code 500 was sometimes returned when requests were sent to the LINE Login and Social APIs.

We will continue to improve the quality of the services we provide to our developers and we greatly appreciate your understanding.

Outage Report Social API LINE Login

2019/02/26

[Resolved] Notice about service outage for Messaging API

We'd like to inform you about a service outage regarding the Messaging API. The issue has now been resolved but we sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

Date: February 26, 2019
Time: Approximately 11:15-13:00 (GMT+9)

# Cause of the outage

Issue with our servers.

# Details

HTTP status code 500 was sometimes returned when the following API endpoints were accessed:

Get content API: https://api.line.me/v2/bot/message/{messageId}/content
Rich menu API: https://api.line.me/v2/bot/richmenu/*

We will continue to improve the quality of the services we provide to our developers and we greatly appreciate your understanding.

Outage Report Messaging API

2019/02/25

[Resolved] Notice about service outage for the Messaging API

We'd like to inform you about a service outage regarding the Messaging API. The issue has now been resolved but we sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

Date: February 20, 2019
Time: Approximately 18:45-19:02 and 19:10-19:26 (GMT+9)

# Cause of the outage

Issue with our servers.

# Details

The Messaging API experienced errors with error code 403 or 500 during the outage.

We will continue to improve the quality of the services we provide to our developers and we greatly appreciate your understanding.

Outage Report Messaging API

2019/01/15

[Resolved] Notice about service outage for the Messaging API

We'd like to inform you about a service outage regarding the Messaging API. The issue has now been resolved but we sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

Date: January 12, 2019
Time: 16:59-18:30 (GMT+9)

# Cause of the outage

Issue with our servers.

# Details

The Messaging API experienced errors with status code 5xx for approximately one minute around 17:00 on January 12, 2019. Also, webhook events were not successfully sent until 18:30 on the same day.

We will continue to improve the quality of the services we provide to our developers and we greatly appreciate your understanding.

Outage Report Messaging API

2018/06/27

[Resolved] Notice about service outage for the Messaging API

We'd like to inform you about a service outage regarding the Messaging API. The issue has now been resolved but we sincerely apologize for any inconvenience that this may have caused.

# Date of recovery

Date: June 27, 2018 JST (GMT+9)

# Cause of the outage

Issue with our servers.

# Details

When the Messaging API was called to unlink a rich menu from a user that was not in a chat with the bot, the rich menu was not unlinked from the user. This issue occured only to users with LINE 8.7.0 or later for iOS and rich menus configured at admin-official.line.me.

We will continue to improve the quality of the services we provide to our developers and we greatly appreciate your understanding.

Outage Report Messaging API

2018/06/26

[Resolved] Notice about service outage for LINE Login and the Social API

We'd like to inform you about a service outage regarding LINE Login and the Social API. The issue has now been resolved but we sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

Date: June 26, 2018

Time: 16:25–17:00 JST (GMT+9)

# Cause of the outage

Issue with our servers.

# Details

An error was returned when the following API features were accessed:

Get user profiles
Get friendship status
LINE Login

We will continue to improve the quality of the services we provide to our developers and we greatly appreciate your understanding.

Outage Report Social API LINE Login

2018/06/21

[Resolved] Notice about service outage for LINE Front-end Framework

We'd like to inform you about a service outage regarding LINE Front-end Framework. The issue has now been resolved but we sincerely apologize for any inconvenience that this may have caused.

# Date and time of recovery

Date: June 21, 2018 around 17:30 JST (GMT+9)

# Cause of the outage

Issue with our servers.

# Details

When a LIFF app was added to a channel, the permission to retrieve the user's email address was revoked if it had been granted to the channel. Please check if the email permission has been revoked or not from the LINE Developers Console. Request the permission again if it has been revoked.

We will continue to improve the quality of the services we provide to our developers and we greatly appreciate your understanding.

Outage Report LIFF

2018/04/12

[Resolved] Notice about service outage for LINE Developers site

We'd like to inform you about a service outage regarding the LINE Developers site. The issue has now been resolved but we sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

Date: April 11, 2018 Time: 12:00 ~ 22:00 JST (GMT+9)

# Cause of the outage

Issue with our servers.

# Details

During the date and time stated above, certain users could not access the LINE Developers Console.

We will continue to improve the quality of the services we provide to our developers and we greatly appreciate your understanding.

Outage Report LINE Platform

2018/03/29

[Resolved] Notice about service outage for Messaging API

We'd like to inform you about a service outage regarding the Messaging API. The issue has now been resolved but we sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

Date: March 27, 2018 Time: 21:40 ~ 23:50 JST (GMT+9)

# Cause of the outage

Issue with our servers.

# Details

HTTP status code 500 was sometimes returned when the following API endpoints were accessed:

Get content API: https://api.line.me/v2/bot/message/{messageId}/content
Rich menu API: https://api.line.me/v2/bot/richmenu/*

We will continue to improve the quality of the services we provide to our developers and we greatly appreciate your understanding.

Outage Report LINE Platform

2018/03/26

[Resolved] Notice about service outage for LINE Developers site

We'd like to inform you about a service outage regarding the LINE Developers site. The issue has now been resolved but we sincerely apologize for any inconvenience that this may have caused.

# Date and time of recovery

March 23, 2018 around 19:20 JST (GMT+9)

# Cause of the outage

Issue with our servers.

# Details

The icon image of a LINE@ account was not updated after setting or changing the icon image of the Messaging API (bot) channel that corresponds to the LINE@ account at the LINE Developers site.

This outage has now been resolved and the icon image of a LINE@ account can be configured by setting an icon image again on the "Channel settings" page.

We will continue to improve the quality of the services we provide to our developers and we greatly appreciate your understanding.

Outage Report LINE Platform

2017/12/15

[Resolved] Notice about service outage for LINE Login and the Messaging API

We'd like to inform you about a service outage regarding our Messaging API and LINE Login products. The issue has now been resolved but we sincerely apologize for any inconvenience that this may have caused.

# Date and time of outage

Date: December 14, 2017 Time: 16:40–17:08 JST (GMT+9)

# Cause of the outage

Issue with our servers.

# Details

Requests and responses (Messaging API and LINE Login) that contained user IDs either failed or returned incorrect user IDs.
Webhooks for the Messaging API did not return correct user IDs.
Push message requests with specified user IDs failed.

We will continue to improve the quality of the services we provide to our developers and we greatly appreciate your understanding.

Outage Report LINE Platform

# News: Articles for #Outage Report

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# 1. An issue with some of the "Pinned services" being removed

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