[{"data":1,"prerenderedAt":484},["ShallowReactive",2],{"h4264281714":3,"h905500135":305,"h1932918962":471},{"id":4,"title":5,"body":6,"description":27,"extension":296,"meta":297,"navigation":300,"path":301,"seo":302,"stem":303,"__hash__":304},"docs/en/tips/2026/04/02/ask-once-get-answers.md","How to write feedback comments that clearly convey your intent",{"type":7,"value":8,"toc":257},"minimark",[9],[10,11,12,20,24,28,31,36,44,47,58,67,71,74,89,92,96,99,102,108,114,120,124,127,132,135,139,142,146,149,153,156,160,163,168,178,183,189,192,196,199,221,225,228,242,245,248,251],"Tips",{},[13,14,17],"h1",{"id":15,"class":16},"","!mb-4",[18,19],"page-title",{},[21,22],"display-date",{"date":23,"class":16},"2026/04/02",[25,26,27],"p",{},"Hello! My name is Oka, and I’m part of the technical support team. Through handling technical inquiries both inside and outside the company, I’ve come to appreciate how important it is to write in a way that clearly communicates your intent.",[25,29,30],{},"In this tip, we’ll use the LINE Developers site feedback form as an example to show you how to write comments that effectively convey your intentions.",[32,33,35],"h2",{"id":34},"what-is-feedback-form","What is the LINE Developers feedback form?",[25,37,38],{},[39,40],"img",{"alt":15,"className":41,"src":43},[42],"border","/media/tips/2026/developers-site-feedback-button-en.png",[25,45,46],{},"On each page of the LINE Developers site, the icon highlighted in red in the image above links to the feedback feature. When you click it, you’ll see the question: “Was this page helpful?”",[25,48,49,50,57],{},"If you found the documentation helpful, please select ",[51,52,53],"strong",{},[54,55,56],"span",{},"Yes"," and submit it (thank you!).",[25,59,60,61,66],{},"If you have something you’d like to share, select ",[51,62,63],{},[54,64,65],{},"No",", and a comment input form will appear. In this form, you can submit your opinions or requests regarding the documentation or LINE platform products.",[32,68,70],{"id":69},"why-writing-matters","Why writing matters in a one-way feedback form",[25,72,73],{},"All feedback we receive is carefully reviewed by our team, one submission at a time. However, there are cases where it’s difficult to understand the intent behind a comment or what the user is struggling with. In such situations, we sometimes feel that valuable feedback is not being fully utilized.",[25,75,76,77,80,81,84,85,88],{},"Since the feedback form is one-way, there’s no opportunity to ask for clarification after submission. Therefore, instead of simply saying “This was hard to understand,” it’s much more helpful if you clearly explain ",[51,78,79],{},"which part",", ",[51,82,83],{},"what exactly",", and ",[51,86,87],{},"why it was difficult to understand",". This makes your intent much easier to grasp.",[25,90,91],{},"In the next section, we’ll introduce specific tips on how to write effective feedback.",[32,93,95],{"id":94},"gather-the-information","Provide the essential information",[25,97,98],{},"Many feedback comments relate to issues such as “I don’t understand how to interpret this specification” or “This part of the documentation is unclear.”",[25,100,101],{},"When submitting such feedback, including the following three points will make your message much clearer:",[25,103,104,107],{},[51,105,106],{},"Document URL",": Saying “I looked at the documentation for XX” is not enough to identify the page. Please include the URL of the relevant page.",[25,109,110,113],{},[51,111,112],{},"Specific section",": Clearly indicate which section or description on the page your comment refers to.",[25,115,116,119],{},[51,117,118],{},"What you want clarified or improved",": Is the wording unclear? Is information missing? Or could it be a typo? Specifying the type of issue helps us respond more efficiently.",[32,121,123],{"id":122},"4-rules","Four rules for writing clear feedback",[25,125,126],{},"Once you have all the necessary information, refine your comment using the following four rules:",[128,129,131],"h3",{"id":130},"1st-rule","Rule 1: Use correct terminology (official names)",[25,133,134],{},"Avoid vague expressions like “that feature” or “that API,” which depend on context. Using the official names from the documentation ensures your intent is accurately conveyed.",[128,136,138],{"id":137},"2nd-rule","Rule 2: Separate assumptions from facts",[25,140,141],{},"Statements like “I think it might be XX” are assumptions, while “It states that XX” are facts. Mixing them makes it harder to identify the issue. Clearly distinguish between the two.",[128,143,145],{"id":144},"3rd-rule","Rule 3: Include your interpretation and what you tried",[25,147,148],{},"For example, “I interpreted this description as XX—am I correct?” Providing your interpretation and explaining what you tried helps us understand where any misunderstanding may have occurred.",[128,150,152],{"id":151},"4th-rule","Rule 4: One comment per issue",[25,154,155],{},"If you have multiple points, we recommend submitting them separately. Mixing multiple topics in one comment makes it harder to address each issue properly.",[32,157,159],{"id":158},"specific-example","Example of writing feedback",[25,161,162],{},"Let’s compare an example that doesn’t include the required information or follow the four rules, and one that does.",[25,164,165],{},[51,166,167],{},"NG Example",[169,170,175],"pre",{"className":171,"code":173,"language":174},[172],"language-text","The explanation of the XX API is hard to understand.\n","text",[176,177,173],"code",{"__ignoreMap":15},[25,179,180],{},[51,181,182],{},"OK Example",[169,184,187],{"className":185,"code":186,"language":174},[172],"[Reference URL] https://developers.line.biz/ja/reference/XX/\n\n[Section] In the “Rate limits” section of the page above, it states “Up to X requests per second.”\n\n[Comment] It’s unclear whether this limit applies equally to both the development and production environments, or if they differ. It would be helpful if the differences between environments were explicitly stated.\n",[176,188,186],{"__ignoreMap":15},[25,190,191],{},"Compared to the NG example, the OK example clearly shows which document, which part, and what exactly was unclear. With this level of detail, it becomes much easier for the team to make concrete improvements.",[32,193,195],{"id":194},"checklist","30-Second checklist before submitting",[25,197,198],{},"Before submitting, please check the following:",[200,201,202,206,209,212,215,218],"ul",{},[203,204,205],"li",{},"Included the URL of the relevant page",[203,207,208],{},"Clearly indicated the section or description in question",[203,210,211],{},"Specified what should be clarified or improved",[203,213,214],{},"Used official names and terminology",[203,216,217],{},"Separated assumptions from facts",[203,219,220],{},"Included only one issue per submission",[32,222,224],{"id":223},"conclusion","Conclusion",[25,226,227],{},"There are two key points to writing effective feedback:",[25,229,230,231,234,235,238,239,234],{},"First, ",[51,232,233],{},"include the essential information (URL, section, and type of issue)",".",[236,237],"br",{},"\nSecond, ",[51,240,241],{},"refine your comment using the four rules",[25,243,244],{},"Simply following this flow will make your feedback much more actionable and directly useful for improving documentation.",[25,246,247],{},"While we used the feedback form as an example here, the skill of “writing clearly” can be applied to everyday inquiries and communication as well. When your message is conveyed accurately in one go, communication becomes much smoother. We encourage you to apply these principles in your daily interactions.",[25,249,250],{},"Finally, your precise feedback helps make the LINE Developers site even better. We truly appreciate your support!",[252,253],"tags",{"tags":254,"lang":255,"section":256},"contact, line-developers-site","en","tips",{"title":15,"searchDepth":258,"depth":258,"links":259},4,[260,264,267,270,287,290,293],{"id":261,"depth":262,"text":263},"what-is-the-line-developers-feedback-form-what-is-feedback-form",2,"What is the LINE Developers feedback form? {#what-is-feedback-form}",{"id":265,"depth":262,"text":266},"why-writing-matters-in-a-one-way-feedback-form-why-writing-matters","Why writing matters in a one-way feedback form {#why-writing-matters}",{"id":268,"depth":262,"text":269},"provide-the-essential-information-gather-the-information","Provide the essential information {#gather-the-information}",{"id":271,"depth":262,"text":272,"children":273},"four-rules-for-writing-clear-feedback-4-rules","Four rules for writing clear feedback {#4-rules}",[274,278,281,284],{"id":275,"depth":276,"text":277},"rule-1-use-correct-terminology-official-names-1st-rule",3,"Rule 1: Use correct terminology (official names) {#1st-rule}",{"id":279,"depth":276,"text":280},"rule-2-separate-assumptions-from-facts-2nd-rule","Rule 2: Separate assumptions from facts {#2nd-rule}",{"id":282,"depth":276,"text":283},"rule-3-include-your-interpretation-and-what-you-tried-3rd-rule","Rule 3: Include your interpretation and what you tried {#3rd-rule}",{"id":285,"depth":276,"text":286},"rule-4-one-comment-per-issue-4th-rule","Rule 4: One comment per issue {#4th-rule}",{"id":288,"depth":262,"text":289},"example-of-writing-feedback-specific-example","Example of writing feedback {#specific-example}",{"id":291,"depth":262,"text":292},"_30-second-checklist-before-submitting-checklist","30-Second checklist before submitting {#checklist}",{"id":294,"depth":262,"text":295},"conclusion-conclusion","Conclusion {#conclusion}","md",{"date":298,"tags":254,"locale":255,"sidebar":299},"2026-04-02 00:00 UTC",false,true,"/en/tips/2026/04/02/ask-once-get-answers",{"title":5,"description":27},"en/tips/2026/04/02/ask-once-get-answers","pyuu-NVHEmZkdxhAlLsOyo6kNi9v-f1yL2-daO9z7u4",{"id":4,"title":5,"body":306,"description":27,"extension":296,"meta":469,"navigation":300,"path":301,"seo":470,"stem":303,"__hash__":304},{"type":7,"value":307,"toc":455},[308],[10,309,310,314,316,318,320,322,327,329,335,341,343,345,353,355,357,359,361,365,369,373,375,377,379,381,383,385,387,389,391,393,395,397,401,406,410,415,417,419,421,435,437,439,447,449,451,453],{},[13,311,312],{"id":15,"class":16},[18,313],{},[21,315],{"date":23,"class":16},[25,317,27],{},[25,319,30],{},[32,321,35],{"id":34},[25,323,324],{},[39,325],{"alt":15,"className":326,"src":43},[42],[25,328,46],{},[25,330,49,331,57],{},[51,332,333],{},[54,334,56],{},[25,336,60,337,66],{},[51,338,339],{},[54,340,65],{},[32,342,70],{"id":69},[25,344,73],{},[25,346,76,347,80,349,84,351,88],{},[51,348,79],{},[51,350,83],{},[51,352,87],{},[25,354,91],{},[32,356,95],{"id":94},[25,358,98],{},[25,360,101],{},[25,362,363,107],{},[51,364,106],{},[25,366,367,113],{},[51,368,112],{},[25,370,371,119],{},[51,372,118],{},[32,374,123],{"id":122},[25,376,126],{},[128,378,131],{"id":130},[25,380,134],{},[128,382,138],{"id":137},[25,384,141],{},[128,386,145],{"id":144},[25,388,148],{},[128,390,152],{"id":151},[25,392,155],{},[32,394,159],{"id":158},[25,396,162],{},[25,398,399],{},[51,400,167],{},[169,402,404],{"className":403,"code":173,"language":174},[172],[176,405,173],{"__ignoreMap":15},[25,407,408],{},[51,409,182],{},[169,411,413],{"className":412,"code":186,"language":174},[172],[176,414,186],{"__ignoreMap":15},[25,416,191],{},[32,418,195],{"id":194},[25,420,198],{},[200,422,423,425,427,429,431,433],{},[203,424,205],{},[203,426,208],{},[203,428,211],{},[203,430,214],{},[203,432,217],{},[203,434,220],{},[32,436,224],{"id":223},[25,438,227],{},[25,440,230,441,234,443,238,445,234],{},[51,442,233],{},[236,444],{},[51,446,241],{},[25,448,244],{},[25,450,247],{},[25,452,250],{},[252,454],{"tags":254,"lang":255,"section":256},{"title":15,"searchDepth":258,"depth":258,"links":456},[457,458,459,460,466,467,468],{"id":261,"depth":262,"text":263},{"id":265,"depth":262,"text":266},{"id":268,"depth":262,"text":269},{"id":271,"depth":262,"text":272,"children":461},[462,463,464,465],{"id":275,"depth":276,"text":277},{"id":279,"depth":276,"text":280},{"id":282,"depth":276,"text":283},{"id":285,"depth":276,"text":286},{"id":288,"depth":262,"text":289},{"id":291,"depth":262,"text":292},{"id":294,"depth":262,"text":295},{"date":298,"tags":254,"locale":255,"sidebar":299},{"title":5,"description":27},[472,473,474,475,481,482,483],{"id":34,"depth":262,"text":35},{"id":69,"depth":262,"text":70},{"id":94,"depth":262,"text":95},{"id":122,"depth":262,"text":123,"children":476},[477,478,479,480],{"id":130,"depth":276,"text":131},{"id":137,"depth":276,"text":138},{"id":144,"depth":276,"text":145},{"id":151,"depth":276,"text":152},{"id":158,"depth":262,"text":159},{"id":194,"depth":262,"text":195},{"id":223,"depth":262,"text":224},1775700761293]