FAQ

    • How can I use LINE Beacon with my LINE official account?

      • Beacon

      You can configure LINE Beacon with your LINE official account through the beacon configuration page in LINE Official Account Manager.

    • How can I use the `banner` value of the `beacon.type` property as shown in the beacon event object documentation?

      • Beacon

      The "Beacon Banner" feature is only available to our corporate customers. If you are interested in using this feature, contact your LINE representative or make an inquiry through the LINE for Business website.

    • How do I get a LINE Beacon?

      • Beacon

      You can purchase a LINE Beacon from this beacon shop website.

    • What is a short-lived channel access token?

      • Channel access token

      A short-lived channel access token is an access token for the Messaging API that is valid for 30 days.

      You do not need to use short-lived channel access tokens that are issued using the /v2/oauth/accessToken endpoint. Instead you can use a long-lived channel access token that is issued from the "Channel settings" page of the console. New long-lived tokens can be issued at any time from the console.

    • Can I delete the bot for my LINE official account?

      • Console

      To delete the bot, you need to delete your LINE official account.

    • How do I get a new channel access token?

      • Console

      To get a new channel access token, click the "Issue" button on the "Channel settings" page in the console.

    • Why can't I receive webhook events?

      • Console

      Your account may not have been set up to allow webhooks. To enable webhooks, select "enable" in the "Use webhooks" option in the "Channel settings" page of the console.

    • Why does my LINE official account automatically send replies?

      • Console

      You may have the "auto reply message" feature enabled. To disable this feature, select "Disabled" under the "Auto reply message" option in the "Channel settings" page in the console.

    • How do I get the user IDs of the members of a group chat?

      • Group Chats

      User IDs are returned in webhook event objects when a user in a group or room sends a message. For more information on webhooks, see Webhook.

      note Note

      You can't retrieve the user IDs for users of LINE version 7.4.x or earlier.

    • How can I get the name and profile image of a group?

      • Group chats

      It's not currently possible to get the name and profile image of a group.

    • Why can't I invite my LINE official account to a group chat?

      • Group chats

      In the Channel settings page of the console, make sure that the "Allow bot to join group chats" option is enabled. Also note that only one LINE official account can be in a group chat at one time. You cannot invite a LINE official account to join a group or room which already has a LINE official account.

    • Can I send Pie messages created with Bot Designer from an actual LINE chatbot?

      • Help

      No. Pie messages can only be used for testing various scenarios.

    • How can I get technical support?

      • Help

      We only provide technical support for our corporate customers. For more information, contact your LINE representative or make an inquiry through the LINE for Business website.

    • How do I report an issue about the LINE Platform?

      • Help

      You can submit a report here. Please note that we cannot guarantee that we will reply to your message.

    • How does auto login work?

      • Help

      When users try to log in to a web app with LINE Login, they must enter their registered email address and password into a dialog in the browser. However, in certain situations, this process can be skipped when a user is redirected to the login dialog. This is called auto login.

      Auto login can be used in the following situations. You do not need to perform any special configurations when implementing LINE Login into your web app to use LINE Login.

      • iOS

        • LINE 7.4.x and earlier: Auto login can be used when accessing a web app where LINE Login v2 is implemented using LINE's in-app browser.
        • LINE 7.5.0 and later: Auto login can be used when accessing a web app where LINE Login v2 is implemented using LINE's in-app browser or the Safari browser.
        • LINE 7.12.0 and later: Auto login can be used when accessing a web app where LINE Login v2 or v2.1 is implemented using LINE's in-app browser or the Safari browser.
      • Android

        • LINE 7.13.x and earlier: Auto login can be used when accessing a web app where LINE Login v2 is implemented using LINE's in-app browser or external browsers such as Chrome.
        • LINE 7.14.0 and later: Auto login can be used when accessing a web app where LINE Login v2 or v2.1 is implemented using LINE's in-app browser or external browsers such as Chrome.

      Auto login is not supported for devices other than iOS and Android devices; devices where LINE is not installed; and for iOS, in browsers other than the Safari browser.

      Also, we use iOS's Universal links and Android's Common intents features to perform auto login on external browsers. Please check the official documentation for each OS for information on concepts such as how the dialog is displayed when using these features, on the requirements for the OS when using these features, and on how to disable these features.

    • I want to change my project name in Bot Designer.

      • Help

      You can change the name from Project Setting under the File menu.

      Shortcuts

      • The macOS operating system: Command + I
      • The Windows operating system: Ctrl + I
    • In Bot Designer, how can I delete messages from the chat preview?

      • Help

      If you wish to delete messages displayed on the Preview pane, right-click on a message and select Delete from the context menu.

    • In Bot Designer, how can I display messages created in Bot Items mode on the chat screen?

      • Help

      You can view a list of messages you created on the Bot Messages pane in Chats mode.

      You can send individual messages from the Bot Messages pane according to your current scenario. Sent messages can be checked on the Preview pane.

    • In Bot Designer, how can I enter messages as a user would?

      • Help

      Click on a visible text box on the Preview pane and manually enter messages using your keyboard.

    • What are the requirements for installing and running LINE Bot Designer?

      • Help

      The macOS (Sierra or above) and Windows 10 operating systems are recommended.

      LINE Bot Designer is an application running on the Electron framework, and can be installed and run on most operating systems such as macOS, Windows, and Linux®. However, we do not provide an installation file for the Linux operating system as of yet.

    • What are the user ID, group ID, room ID, and one-on-one chat ID values?

      • Help

      The user ID used by the LINE Platform identifies a user and has the following characteristics:

      • The value is generated by the LINE Platform, not by a user. This is different from the LINE ID on LINE used to search for friends.

      • Different user IDs are generated based on the provider of the channel. As long as channels have the same provider, regardless of whether the channel is for LINE Login or Messaging API, the same user ID is used for the users of the channels.

      • The user ID value is a string that matches the regular expression, U[0-9a-f]{32}.

      The group ID and room ID used for group chats are values generated by the LINE Platform to identify groups and rooms.

      The group ID is a string that matches the regular expression, C[0-9a-f]{32}, and the room ID is a string that matches the regular expression, R[0-9a-f]{32}.

      In a LINE Front-end Framework (LIFF) app, the one-on-one chat ID (utou ID) is used to identify a one-on-one chat in addition to the three types of IDs mentioned above.

      The one-on-one chat ID value is a string that matches the regular expression, UU[0-9a-f]{130}.

    • What can I do with LINE Login?

      • Help

      Use LINE Login to allow your users to create an account and log in to your app using their LINE credentials.

    • What kind of information do you collect through LINE Bot Designer?

      • Help

      We do not collect personal information of any kind. We only collect data on how users are using LINE Bot Designer. For example we collect data such as types of messages used, and number of chats created.

    • When sending a file saved in Bot Designer, do I need to send the resource files as well?

      • Help

      No. All local resource files are compressed and stored together. You only need to send the IBD file.

      Note that files used for file messages are not saved with your project files.

    • Where can I download LINE Bot Designer?

      • Help

      You can download LINE Bot Designer from the LINE Bot Designer page on the LINE Developers site. You will be able to download after agreeing to the terms of use.

    • Where can I sign up for a LINE Bot Designer account?

      • Help

      You can use your existing LINE account to log in.

    • Which files should be included in Pie messages in Bot Designer?

      • Help

      Pie message is a new feature that can implement interactive messages that are not supported by LINE chatbots. You can use Pie messages by attaching files created in ProtoPie.

      For more information on ProtoPie, see https://www.protopie.io.

    • Why do you collect usage information through LINE Bot Designer?

      • Help

      We collect usage information to examine frequent user patterns and discover errors in order to provide a better service.

    • How can I get the latest information on the LINE Platform?

      • LINE Platform

      Add the LINE Developers official account as a friend to receive the latest information on the LINE Platform. Add the account by scanning the QR code below or by tapping on the "Add Friends" button below.

      Add friend

      LINE Developers account QR code

    • Can I get permissions to use restricted API resources such as Graph and User Message APIs?

      • LINE SDK

      General LINE SDK users cannot use restricted API resources such as Graph and User Message APIs. Currently those resources are LINE internal use only.

    • Can I integrate LINE Login in a native app without using a LINE SDK?

      • LINE SDK

      In theory, yes. However, we strongly recommend using a LINE SDK if your app's environment allows it.

      We don't recommend using the procedure described in Integrating LINE Login for native apps.

    • How do I download the LINE SDK?

      • LINE SDK

      You can download the LINE SDK from the following links:

    • How do I use the LINE Login button?

      • Login button

      To use the LINE Login button, follow the guidelines on the LINE Login button page.

    • Do audio files have to use the M4A file extension?

      • Media

      Only M4A files are supported on the Messaging API. If a service only supports MP3 files, you can use a service like FFmpeg to convert the files to M4A.

    • How are the URL previews in chats and on Timeline generated?

      • Media

      LINE uses Open Graph tags from websites to generate URL previews.

      Open Graph tags used by LINE:

      # Open Graph tag Example
      1 og:image <meta property=”og:image” content=”http://static.naver.jp/line_lp/img/ogp.png”>
      2 og:title <meta property=”og:title” content=”LINE : Free Calls & Messages”>
      3 og:description <meta property=”og:description” content=”LINE is a new communication app”>

      Examples of URL previews

      • URL preview in a chat

      URL preview in chat

      • URL preview on Timeline

      URL preview in Timeline

    • How can I get the image of a sticker that a user sends to my LINE official account?

      • Media

      Unfortunately, it's not possible to get the image of stickers sent by users. You can only get the packageId and stickerId values for stickers sent by users.

    • Why aren't the images in my imagemap message displaying properly?

      • Media

      Make sure that your image URLs follow the correct format as specified in the imagemap documentation quoted below. Note that the image will not display if you add a filename extension to the URL such as https://example.com/images/cats/700.png.

      To use an imagemap, you must include URLs with the image width (px) at the end of the base URL so that the client can download the image at the required resolution.

      For example, if the base URL is, https://example.com/images/cats the URL for a client device to download a 700px image would be https://example.com/images/cats/700.

    • Why can't I save or forward videos that are sent from my LINE official account?

      • Media

      You cannot save or forward videos sent from a LINE official account if you are using LINE for iOS or a version below 7.6.0 of LINE for Android. Users using version 7.6.0 or later of LINE for Android can download, forward, and save videos on Keep.

    • Why do I only see text when I send template messages?

      • Media

      Template messages are currently only supported on iOS and Android devices. Only the "alt text" will appear for other devices.

    • Can I add sticker messages in Bot Designer?

      • Permissions

      Yes, you can use the provided stickers.

    • Can I create bots using LINE Bot Designer?

      • Permissions

      No. LINE Bot Designer lets you design a bot, but it does not yet let you create a working version of your design. However, the JSON code generated when creating a message can be used to create an actual bot.

    • How can I report bugs found in LINE Bot Designer?

      • Permissions

      Select the Submit Feedback button on the Help menu and submit a bug report. We will investigate the matter once we receive the report.

      • Permissions

      Check if you have included "http://" or "https://" in the URL. The link must be in the same URL format as used on browsers.

      Message actions will work normally when added to the chat in Chats mode.

      The actual LINE chatbot only accepts URLs starting with "https://" in order to ensure security. LINE Bot Designer does not have this limitation in order to encourage the creation of any chatbot prototype.

    • Why can't I select other permissions?

      • Permissions

      Regular developers who use LINE Login can only use the "Profile" and "OpenID" permissions by default and the "Email" permission by applying through the console. If you'd like to use other permissions, make an inquiry through the LINE for Business website.

    • How can I use the REST API in Windows 10?

      • REST API

      In Windows 10, you cannot use the curl command.

      This page explains how to contact the REST API in PowerShell using Invoke-WebRequest.

      When a request body is required

      When using an API that requires a request body, such as when creating LINE Things trial product information, enter the commands as shown below.

      $channel_access_token = "{channel access token}"
      $liffId = "{LIFF APP ID}"
      $body = @{
       name = "{trial product name}";
       liffId = $liffId
      } | ConvertTo-Json
      $body = [System.Text.Encoding]::UTF8.GetBytes($body)
      $response = Invoke-WebRequest -Method POST https://api.line.me/things/v1/trial/products `
      -Headers @{
        "Authorization" = "Bearer " + $channel_access_token;
        "Content-Type" = "application/json"
      } `
      -Body $body
      $response.Content
      

      When a request body is not required

      When using an API that does not require a request body, such as when retrieving LINE Things trial product information, enter the commands as shown below.

      $channel_access_token = "{channel access token}"
      $response = Invoke-WebRequest -Method GET https://api.line.me/things/v1/trial/products `
      -Headers @{
        "Authorization" = "Bearer " + $channel_access_token
      } `
      $response.Content
      
    • I made a rich menu with Bot Designer but it isn't working.

      • Rich Menu

      In Chats mode, click on a rich menu from the Rich Menu pane located on the bottom right to activate it.

    • Where is the rich menu template provided by LINE Official Account Manager in Bot Designer?

      • Rich Menu

      The template is not provided on LINE Bot Designer.

      However, you can configure various properties by creating rich menus in Bot Items mode.

    • Do I need to use SSL on my server?

      • SSL

      Yes, you must use SSL on your server. Also note that self-signed certificates are not acceptable. If you encounter issues related to your SSL configuration, you should check that your SSL certificate chain is complete and that your intermediate certificates are correctly installed on your server. To see a list of accepted certificate authorities, see the CA list.

    • How can I get a user's phone number?

      • SSL

      There is currently no way of getting a user's phone number. However, we are planning to release phone scope which will let you ask users to grant permission for that information. We will make an announcement in the News section when that becomes available.

    • How can I remove LINE Bot Designer from my computer?

      • Uninstall

      The macOS operating system: Remove LINE Bot Designer from the Applications folder.

      The Windows operating system: Remove LINE Bot Designer on the Uninstall a program menu on the Control Panel.

    • Why do I get an NLChannelGatewayErrorDomain error when I try to use LINE Login in my application?

      • iOS

      NLChannelGatewayErrorDomain errors (for example, NLChannelGatewayErrorDomain Error 102) can occur if there are incorrect or missing settings in the console.

      If your iOS application is getting this error, confirm the following items:

      • The iOS bundle ID is registered in the “App settings” section of the console
      • The iOS URL scheme is registered in the “App settings” section of the console
      • The LINE account that you are using to log in with is registered in the “Roles” section of the console
    • How does auto login work?

      • Help

      When users try to log in to a web app with LINE Login, they must enter their registered email address and password into a dialog in the browser. However, in certain situations, this process can be skipped when a user is redirected to the login dialog. This is called auto login.

      Auto login can be used in the following situations. You do not need to perform any special configurations when implementing LINE Login into your web app to use LINE Login.

      • iOS

        • LINE 7.4.x and earlier: Auto login can be used when accessing a web app where LINE Login v2 is implemented using LINE's in-app browser.
        • LINE 7.5.0 and later: Auto login can be used when accessing a web app where LINE Login v2 is implemented using LINE's in-app browser or the Safari browser.
        • LINE 7.12.0 and later: Auto login can be used when accessing a web app where LINE Login v2 or v2.1 is implemented using LINE's in-app browser or the Safari browser.
      • Android

        • LINE 7.13.x and earlier: Auto login can be used when accessing a web app where LINE Login v2 is implemented using LINE's in-app browser or external browsers such as Chrome.
        • LINE 7.14.0 and later: Auto login can be used when accessing a web app where LINE Login v2 or v2.1 is implemented using LINE's in-app browser or external browsers such as Chrome.

      Auto login is not supported for devices other than iOS and Android devices; devices where LINE is not installed; and for iOS, in browsers other than the Safari browser.

      Also, we use iOS's Universal links and Android's Common intents features to perform auto login on external browsers. Please check the official documentation for each OS for information on concepts such as how the dialog is displayed when using these features, on the requirements for the OS when using these features, and on how to disable these features.

    • What can I do with LINE Login?

      • Help

      Use LINE Login to allow your users to create an account and log in to your app using their LINE credentials.

    • Can I get permissions to use restricted API resources such as Graph and User Message APIs?

      • LINE SDK

      General LINE SDK users cannot use restricted API resources such as Graph and User Message APIs. Currently those resources are LINE internal use only.

    • Can I integrate LINE Login in a native app without using a LINE SDK?

      • LINE SDK

      In theory, yes. However, we strongly recommend using a LINE SDK if your app's environment allows it.

      We don't recommend using the procedure described in Integrating LINE Login for native apps.

    • How do I download the LINE SDK?

      • LINE SDK

      You can download the LINE SDK from the following links:

    • How do I use the LINE Login button?

      • Login button

      To use the LINE Login button, follow the guidelines on the LINE Login button page.

    • Why can't I select other permissions?

      • Permissions

      Regular developers who use LINE Login can only use the "Profile" and "OpenID" permissions by default and the "Email" permission by applying through the console. If you'd like to use other permissions, make an inquiry through the LINE for Business website.

    • How can I get a user's phone number?

      • SSL

      There is currently no way of getting a user's phone number. However, we are planning to release phone scope which will let you ask users to grant permission for that information. We will make an announcement in the News section when that becomes available.

    • Why do I get an NLChannelGatewayErrorDomain error when I try to use LINE Login in my application?

      • iOS

      NLChannelGatewayErrorDomain errors (for example, NLChannelGatewayErrorDomain Error 102) can occur if there are incorrect or missing settings in the console.

      If your iOS application is getting this error, confirm the following items:

      • The iOS bundle ID is registered in the “App settings” section of the console
      • The iOS URL scheme is registered in the “App settings” section of the console
      • The LINE account that you are using to log in with is registered in the “Roles” section of the console
    • How can I get technical support?

      • Help

      We only provide technical support for our corporate customers. For more information, contact your LINE representative or make an inquiry through the LINE for Business website.

    • How do I report an issue about the LINE Platform?

      • Help

      You can submit a report here. Please note that we cannot guarantee that we will reply to your message.

    • What are the user ID, group ID, room ID, and one-on-one chat ID values?

      • Help

      The user ID used by the LINE Platform identifies a user and has the following characteristics:

      • The value is generated by the LINE Platform, not by a user. This is different from the LINE ID on LINE used to search for friends.

      • Different user IDs are generated based on the provider of the channel. As long as channels have the same provider, regardless of whether the channel is for LINE Login or Messaging API, the same user ID is used for the users of the channels.

      • The user ID value is a string that matches the regular expression, U[0-9a-f]{32}.

      The group ID and room ID used for group chats are values generated by the LINE Platform to identify groups and rooms.

      The group ID is a string that matches the regular expression, C[0-9a-f]{32}, and the room ID is a string that matches the regular expression, R[0-9a-f]{32}.

      In a LINE Front-end Framework (LIFF) app, the one-on-one chat ID (utou ID) is used to identify a one-on-one chat in addition to the three types of IDs mentioned above.

      The one-on-one chat ID value is a string that matches the regular expression, UU[0-9a-f]{130}.

    • How can I get the latest information on the LINE Platform?

      • LINE Platform

      Add the LINE Developers official account as a friend to receive the latest information on the LINE Platform. Add the account by scanning the QR code below or by tapping on the "Add Friends" button below.

      Add friend

      LINE Developers account QR code

    • How are the URL previews in chats and on Timeline generated?

      • Media

      LINE uses Open Graph tags from websites to generate URL previews.

      Open Graph tags used by LINE:

      # Open Graph tag Example
      1 og:image <meta property=”og:image” content=”http://static.naver.jp/line_lp/img/ogp.png”>
      2 og:title <meta property=”og:title” content=”LINE : Free Calls & Messages”>
      3 og:description <meta property=”og:description” content=”LINE is a new communication app”>

      Examples of URL previews

      • URL preview in a chat

      URL preview in chat

      • URL preview on Timeline

      URL preview in Timeline

    • How can I use the REST API in Windows 10?

      • REST API

      In Windows 10, you cannot use the curl command.

      This page explains how to contact the REST API in PowerShell using Invoke-WebRequest.

      When a request body is required

      When using an API that requires a request body, such as when creating LINE Things trial product information, enter the commands as shown below.

      $channel_access_token = "{channel access token}"
      $liffId = "{LIFF APP ID}"
      $body = @{
       name = "{trial product name}";
       liffId = $liffId
      } | ConvertTo-Json
      $body = [System.Text.Encoding]::UTF8.GetBytes($body)
      $response = Invoke-WebRequest -Method POST https://api.line.me/things/v1/trial/products `
      -Headers @{
        "Authorization" = "Bearer " + $channel_access_token;
        "Content-Type" = "application/json"
      } `
      -Body $body
      $response.Content
      

      When a request body is not required

      When using an API that does not require a request body, such as when retrieving LINE Things trial product information, enter the commands as shown below.

      $channel_access_token = "{channel access token}"
      $response = Invoke-WebRequest -Method GET https://api.line.me/things/v1/trial/products `
      -Headers @{
        "Authorization" = "Bearer " + $channel_access_token
      } `
      $response.Content
      
    • How can I use LINE Beacon with my LINE official account?

      • Beacon

      You can configure LINE Beacon with your LINE official account through the beacon configuration page in LINE Official Account Manager.

    • How can I use the `banner` value of the `beacon.type` property as shown in the beacon event object documentation?

      • Beacon

      The "Beacon Banner" feature is only available to our corporate customers. If you are interested in using this feature, contact your LINE representative or make an inquiry through the LINE for Business website.

    • How do I get a LINE Beacon?

      • Beacon

      You can purchase a LINE Beacon from this beacon shop website.

    • What is a short-lived channel access token?

      • Channel access token

      A short-lived channel access token is an access token for the Messaging API that is valid for 30 days.

      You do not need to use short-lived channel access tokens that are issued using the /v2/oauth/accessToken endpoint. Instead you can use a long-lived channel access token that is issued from the "Channel settings" page of the console. New long-lived tokens can be issued at any time from the console.

    • Can I delete the bot for my LINE official account?

      • Console

      To delete the bot, you need to delete your LINE official account.

    • How do I get a new channel access token?

      • Console

      To get a new channel access token, click the "Issue" button on the "Channel settings" page in the console.

    • Why can't I receive webhook events?

      • Console

      Your account may not have been set up to allow webhooks. To enable webhooks, select "enable" in the "Use webhooks" option in the "Channel settings" page of the console.

    • Why does my LINE official account automatically send replies?

      • Console

      You may have the "auto reply message" feature enabled. To disable this feature, select "Disabled" under the "Auto reply message" option in the "Channel settings" page in the console.

    • How do I get the user IDs of the members of a group chat?

      • Group Chats

      User IDs are returned in webhook event objects when a user in a group or room sends a message. For more information on webhooks, see Webhook.

      note Note

      You can't retrieve the user IDs for users of LINE version 7.4.x or earlier.

    • How can I get the name and profile image of a group?

      • Group chats

      It's not currently possible to get the name and profile image of a group.

    • Why can't I invite my LINE official account to a group chat?

      • Group chats

      In the Channel settings page of the console, make sure that the "Allow bot to join group chats" option is enabled. Also note that only one LINE official account can be in a group chat at one time. You cannot invite a LINE official account to join a group or room which already has a LINE official account.

    • Do audio files have to use the M4A file extension?

      • Media

      Only M4A files are supported on the Messaging API. If a service only supports MP3 files, you can use a service like FFmpeg to convert the files to M4A.

    • How can I get the image of a sticker that a user sends to my LINE official account?

      • Media

      Unfortunately, it's not possible to get the image of stickers sent by users. You can only get the packageId and stickerId values for stickers sent by users.

    • Why aren't the images in my imagemap message displaying properly?

      • Media

      Make sure that your image URLs follow the correct format as specified in the imagemap documentation quoted below. Note that the image will not display if you add a filename extension to the URL such as https://example.com/images/cats/700.png.

      To use an imagemap, you must include URLs with the image width (px) at the end of the base URL so that the client can download the image at the required resolution.

      For example, if the base URL is, https://example.com/images/cats the URL for a client device to download a 700px image would be https://example.com/images/cats/700.

    • Why can't I save or forward videos that are sent from my LINE official account?

      • Media

      You cannot save or forward videos sent from a LINE official account if you are using LINE for iOS or a version below 7.6.0 of LINE for Android. Users using version 7.6.0 or later of LINE for Android can download, forward, and save videos on Keep.

    • Why do I only see text when I send template messages?

      • Media

      Template messages are currently only supported on iOS and Android devices. Only the "alt text" will appear for other devices.

    • Do I need to use SSL on my server?

      • SSL

      Yes, you must use SSL on your server. Also note that self-signed certificates are not acceptable. If you encounter issues related to your SSL configuration, you should check that your SSL certificate chain is complete and that your intermediate certificates are correctly installed on your server. To see a list of accepted certificate authorities, see the CA list.

    • Can I send Pie messages created with Bot Designer from an actual LINE chatbot?

      • Help

      No. Pie messages can only be used for testing various scenarios.

    • I want to change my project name in Bot Designer.

      • Help

      You can change the name from Project Setting under the File menu.

      Shortcuts

      • The macOS operating system: Command + I
      • The Windows operating system: Ctrl + I
    • In Bot Designer, how can I delete messages from the chat preview?

      • Help

      If you wish to delete messages displayed on the Preview pane, right-click on a message and select Delete from the context menu.

    • In Bot Designer, how can I display messages created in Bot Items mode on the chat screen?

      • Help

      You can view a list of messages you created on the Bot Messages pane in Chats mode.

      You can send individual messages from the Bot Messages pane according to your current scenario. Sent messages can be checked on the Preview pane.

    • In Bot Designer, how can I enter messages as a user would?

      • Help

      Click on a visible text box on the Preview pane and manually enter messages using your keyboard.

    • What are the requirements for installing and running LINE Bot Designer?

      • Help

      The macOS (Sierra or above) and Windows 10 operating systems are recommended.

      LINE Bot Designer is an application running on the Electron framework, and can be installed and run on most operating systems such as macOS, Windows, and Linux®. However, we do not provide an installation file for the Linux operating system as of yet.

    • What kind of information do you collect through LINE Bot Designer?

      • Help

      We do not collect personal information of any kind. We only collect data on how users are using LINE Bot Designer. For example we collect data such as types of messages used, and number of chats created.

    • When sending a file saved in Bot Designer, do I need to send the resource files as well?

      • Help

      No. All local resource files are compressed and stored together. You only need to send the IBD file.

      Note that files used for file messages are not saved with your project files.

    • Where can I download LINE Bot Designer?

      • Help

      You can download LINE Bot Designer from the LINE Bot Designer page on the LINE Developers site. You will be able to download after agreeing to the terms of use.

    • Where can I sign up for a LINE Bot Designer account?

      • Help

      You can use your existing LINE account to log in.

    • Which files should be included in Pie messages in Bot Designer?

      • Help

      Pie message is a new feature that can implement interactive messages that are not supported by LINE chatbots. You can use Pie messages by attaching files created in ProtoPie.

      For more information on ProtoPie, see https://www.protopie.io.

    • Why do you collect usage information through LINE Bot Designer?

      • Help

      We collect usage information to examine frequent user patterns and discover errors in order to provide a better service.

    • Can I add sticker messages in Bot Designer?

      • Permissions

      Yes, you can use the provided stickers.

    • Can I create bots using LINE Bot Designer?

      • Permissions

      No. LINE Bot Designer lets you design a bot, but it does not yet let you create a working version of your design. However, the JSON code generated when creating a message can be used to create an actual bot.

    • How can I report bugs found in LINE Bot Designer?

      • Permissions

      Select the Submit Feedback button on the Help menu and submit a bug report. We will investigate the matter once we receive the report.

    • I made a template message in Bot Designer but the link doesn't work.

      • Permissions

      Check if you have included "http://" or "https://" in the URL. The link must be in the same URL format as used on browsers.

      Message actions will work normally when added to the chat in Chats mode.

      The actual LINE chatbot only accepts URLs starting with "https://" in order to ensure security. LINE Bot Designer does not have this limitation in order to encourage the creation of any chatbot prototype.

    • I made a rich menu with Bot Designer but it isn't working.

      • Rich Menu

      In Chats mode, click on a rich menu from the Rich Menu pane located on the bottom right to activate it.

    • Where is the rich menu template provided by LINE Official Account Manager in Bot Designer?

      • Rich Menu

      The template is not provided on LINE Bot Designer.

      However, you can configure various properties by creating rich menus in Bot Items mode.

    • How can I remove LINE Bot Designer from my computer?

      • Uninstall

      The macOS operating system: Remove LINE Bot Designer from the Applications folder.

      The Windows operating system: Remove LINE Bot Designer on the Uninstall a program menu on the Control Panel.